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Integrated Care Navigator
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Position Title: Integrated Care Navigator Department: Genesis ACO Purpose: Works closely with the care team, especially the primary care provider and patients, to overcome barriers to treatment. The Integrated Care Navigator works with the ACO interdisciplinary team to facilitate effective and efficient transitions post discharge from the hospital, and throughout their post-acute care management. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum. Daily work activities include working with other healthcare providers to coordinate preventative care, patient service, and patient and provider satisfaction. Serves as a liaison between the hospital and community agencies or facilities for the exchange of clinical and referral information. Other duties as assigned. Report To: Supervisor, Integrated Care Coordination Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others. Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated. Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Local Governments POSITION SPECIFICATION Education: High school plus additional course work up to 2 years Field Of Study: Medical Assistant Special Training: Health Coach Certification training to be provided after hire. Basic Life Support. Training Preferred: Quality Improvement, Behavioral Interviewing, Coaching Skills, Disease Management, Bilingual in Spanish, Certification in Case Management, Professional Utilization Review or Managed Care knowledge, Interqual Admission/Continued Stay criteria knowledge. Licensure/Registration: AAMA, CCMA or NCCT Medical Assistant Certification within six months of hire Experience: More than 1 year experience required. Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed lengthy dialogues exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day. Possible Exposure to Blood Borne Pathogens: Yes Miscellaneous: Position Title: Integrated Care Navigator Department: Genesis ACO Purpose: Works closely with the care team, especially the primary care provider and patients, to overcome barriers to treatment. The Integrated Care Navigator works with the ACO interdisciplinary team to facilitate effective and efficient transitions post discharge from the hospital, and throughout their post-acute care management. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum. Daily work activities include working with other healthcare providers to coordinate preventative care, patient service, and patient and provider satisfaction. Serves as a liaison between the hospital and community agencies or facilities for the exchange of clinical and referral information. Other duties as assigned. Report To: Supervisor, Integrated Care Coordination Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others. Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated. Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Local Governments POSITION SPECIFICATION Education: High school plus additional course work up to 2 years Field Of Study: Medical Assistant Special Training: Health Coach Certification training to be provided after hire. Basic Life Support. Training Preferred: Quality Improvement, Behavioral Interviewing, Coaching Skills, Disease Management, Bilingual in Spanish, Certification in Case Management, Professional Utilization Review or Managed Care knowledge, Interqual Admission/Continued Stay criteria knowledge. Licensure/Registration: AAMA, CCMA or NCCT Medical Assistant Certification within six months of hire Experience: More than 1 year experience required. Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day. Possible Exposure to Blood Borne Pathogens: Yes Miscellaneous:
