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Customer Service Representative
2 months ago
This is a dynamic and challenging position that requires excellent customer service skills and the ability to work in a fast-paced environment. As a Customer Service Representative at Ritchie Bros., you will be responsible for providing top-notch service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Registration and Payment Processing: Register bidders, process payments, and handle other sale-related activities with accuracy and efficiency.
- Customer Support: Provide customers with information regarding fee structures, payment methods, and other relevant details.
- Technical Support: Assist customers with registering online, navigating our auxiliary platforms, and using our services.
- Administrative Support: File, photocopy, and perform other administrative tasks as required.
- Communication: Answer phones, respond to customer courtesy calls, and maintain open communication with customers and colleagues.
- Safety and Security: Uphold the Ritchie Bros. commitment to safety by taking personal responsibility for your safety and the safety of your team, colleagues, and customers.
- Previous Experience: Previous work experience in customer-facing roles, preferably in a sales or auction environment.
- Technical Skills: Proficiency in using computers, ability to learn new technology and software, and excellent keyboarding skills for data entry.
- Personal Qualities: A commitment to providing outstanding customer service, a positive attitude, and the ability to work well under pressure.
- Teamwork: A friendly, outgoing, and patient personality, with a strong ability to work as part of a team and pitch in wherever needed.
- Integrity: A high degree of personal integrity and a strong sense of responsibility.
