Quality Coordinator

2 weeks ago


Phoenix, United States MTM Full time

MTM is hiring a Quality Coordinator This onsite position is located at our Phoenix, AZ location.The Quality Coordinator is responsible for managing complaints in accordance with AHCCCS (Arizona Health Care Cost Containment System) requirements and MTM Quality Management policies and procedures.Location: 4525 E University Dr. Phoenix, AZ 85034Hourly Rate: $16.00Schedule: Monday - Friday 8am-5pm, AZ What Will Your Job Look Like?Document, review, investigate, and follow up on all AHCCCS complaintsEnter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systemsFollow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as neededTriage issues, complaints, unusual trip circumstances, and determine appropriate actionDocument all educations and actions taken in response to complaintsNotify Complainant of resolution and their appeal rights as necessaryReport all uncorrected or reoccurring service deficiencies to MTM LeadershipAll you need is...High school diploma or G.E.D. equivalentMinimum 1+ years customer service experienceTyping skills of 30 wpmEven better if you have...Knowledge and ability to learn Microsoft Outlook, Word, Excel and TrapezeExcellent communication skills, with an emphasis on grammar and spellingAbility to tactfully question and obtain informationDemonstrated ability to handle multiple prioritiesExcellent organizational and interpersonal skillsSuperior problem-solving skillsAbility to maintain high level of confidentialityMTM IncentivesHealth, Dental, Vision and Life Insurance plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveBirthday HolidayTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture.


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