Quality Coordinator

2 weeks ago


Phoenix, United States Medical Transportation Management (MTM) Full time

**MTM is hiring a Quality Coordinator This onsite position is located at our Phoenix, AZ location.**

The **Quality Coordinator** is responsible for managing complaints in accordance with AHCCCS (Arizona Health Care Cost Containment System) requirements and MTM Quality Management policies and procedures.

**Location**:4525 E University Dr. Phoenix, AZ 85034**

**Hourly Rate: $16.00**

**Schedule: Monday - Friday 8am-5pm, AZ**

**What Will Your Job Look Like?**
- Document, review, investigate, and follow up on all AHCCCS complaints
- Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
- Triage issues, complaints, unusual trip circumstances, and determine appropriate action
- Document all educations and actions taken in response to complaints
- Notify Complainant of resolution and their appeal rights as necessary
- Report all uncorrected or reoccurring service deficiencies to MTM Leadership

**All you need is...**
- High school diploma or G.E.D. equivalent
- Minimum 1+ years customer service experience
- Typing skills of 30 wpm

**Even better if you have...**
- Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze
- Excellent communication skills, with an emphasis on grammar and spelling
- Ability to tactfully question and obtain information
- Demonstrated ability to handle multiple priorities
- Excellent organizational and interpersonal skills
- Superior problem-solving skills
- Ability to maintain high level of confidentiality

**MTM Incentives**
- Health, Dental, Vision and Life Insurance plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Birthday Holiday
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities


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