Customer Service

2 weeks ago


Lowell, United States TALENIQUE INC Full time

Position: Customer Service

Salary: Starting at $20 per hour

Hours: Full-time, M-F 8am - 5pm

Manufacturing firm is seeking highly motivated Account Manager / Customer Support team members that can manage and work directly in a fast paced and high-volume environment. Ideal candidates work well independently, have strong attention to detail, enjoy manufacturing, and are good at math and problem solving.

Responsibilities:

  •     Deal directly with customers either by telephone, electronically, or face to face
  •     Perform Data entry based on customer provided specifications
  •     Download files and data from various web sources and portals
  •     Respond promptly to customer inquiries and handle and resolve customer issues
  •     Obtain and evaluate all relevant information to handle jobs
  •     Perform customer verifications
  •     Process orders, forms, applications, requests, billing
  •     Manage customers' accounts
  •     Keep records of customer interactions and transactions
  •     Manage administration of jobs from start to finish
  •     Communicate and coordinate with internal departments
  •     Follow up on customer interactions
  •     Create and maintain reports
  •     Ability to Estimate and plan orders, and develop pricing
  •     Examine quote specifications for accuracy
  •     Analyze specifications and samples provided
  •     Plan production processes (consult department supervisors when necessary)
  •     Perform entry based on customer provided specifications into estimating system
  •     Calculate unit costs using pricing schedules
  •     Utilize advance Excel spreadsheets to compile unit pricing
  •     Format and compile estimate based on labor and materials calculations
  •     Compare estimates to specifications against submitted orders
  •     Process forms and billing
  •     Keep accurate records of estimating
  •     Revise estimates as needed due to specification changes and submit a revised proposal
  •     Communicate and coordinate with internal departments
  •     Format and create a detailed proposal for customers 

Skill Requirements:

  •     Interpersonal skills
  •     Communication skills - verbal and written, listening skills
  •     Prior printing and print estimating skills
  •     Strong computer skills; Excel
  •     Problem analysis and problem-solving
  •     Attention to detail and accuracy
  •     Data collection skills
  •     Customer service orientation
  •     Adaptability and initiative
  •     Ability to maintain confidentiality
  •     High stress tolerance and ability to work overtime and weekend as needed

 Ideal Candidates must be Detail Oriented, capable of working independently, and are Goal Oriented. Preferred a candidate with background experience in book printing or bindery, but not required. 

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