Information Technology Technician

3 weeks ago

New York, United States Pinnacle Group Full time

Essential Functions

Provide technical support for end users in person, via phone or remote access Provide hands on technical support for shop floor equipment Provide timely resolutions directly or via defined escalation process Install, configure, and maintain hardware and software on IT and shop floor (operational technology) equipment Support general hardware / software technical issues and escalate as necessary Image and enroll PCs according to corporate standards Perform basic Microsoft Active Directory admin tasks (i.e. password resets) Provide training to end-users on hardware and software Responsible for new employee PC setup and onboarding Manage Windows Security options, local vulnerabilities and serve as an onsite contact for cyber incident remediation Purchase and provision IT supplies Assist users with local data backups Participate and contribute to IT audits Work with third party vendors (proof of concepts, procurement, issue resolution) Provide tech support for Internet of Things (IoT) devices used in the manufacturing process, ensure they are properly configured, connected, and maintained Collaborate with cross-functional teams to identify areas for improvement in Industry 4.0 processes and contribute to their implementation Ensure Industry 4.0 systems adhere to cybersecurity standards and practices, and actively participate in securing data and processes against cyber threats Stay up-to-date with industry standards related to Industry 4.0 and ensure the company's IT infrastructure complies with these standards Provide “remote hands” service of local IT Infrastructure to global and regional level 2 and level 3 Infrastructure and Network Engineers, when necessary

Knowledge, Skills, and Abilities

Ability to work in a fast-paced, time-sensitive environment, while managing multiple priorities Excellent communication skills, both verbal and written Customer service orientation; strong interpersonal skills Skilled at resolving problems Ability to learn new technologies quickly

Minimum Qualifications

Associates Degree in Computer Science, Information Systems or equivalent experience Experience with Microsoft Windows and Active Directory administration, supporting and troubleshooting MS Office Suite, MS Teams, SharePoint and OneDrive Experience with configuring and maintaining Windows PCs and related accessories, and basic troubleshooting of wireless devices and networks

Preferred, Not Required:

Experience with Microsoft Azure (AAD) Administration, MS Intune and ServiceNow 1-3 years related IT experience in a manufacturing environment Experience with SAP ERP, shop floor applications, label printers, scan guns, and manufacturing shop floor equipment (laser, punch, press) Experience with Microsoft Teams Rooms (MTR) CompTIA (A+, Network+, Security+) or equivalent certification

Pay Range: $60-70k

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

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