Senior Solutions Delivery Analyst

**Senior Solutions Delivery Analyst (Data)**

at Unite Us New York, Remote, US Based Job Title: Senior Solutions Delivery Analyst (Data)

Department: Technology

**The Unite Us Story**:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nations care delivery system. If you want to do well and do good, join Unite Us we can build healthier communities together.

**Description**:

As a Senior Solutions Delivery Analyst at Unite Us, you will be expected to orchestrate our development process working closely with Customer Success, Engineering, and QA teams. You will be responsible for taking features from concept through specification and development to deployment and communication with customers. You should expect to work on multiple projects in parallel applying problem-solving skills and out-of-the-box thinking.

**What You'll Do**:

* Regularly prioritize, monitor, and track the progress of the team backlog and commitments against targets, communicating this with the team to manage expectations and suggest additional support when needed.

* Responsible for creation and maintenance of product backlog. Create technical requirements for the development and Technology organization to address market problems communicated by product leadership. Collaborate with the development team to ensure that epics contain necessary detail to ensure efficient prioritization and stories contain clearly defined acceptance criteria that can support coding, testing, and client validation needs.

* Lead Backlog Grooming and Sprint Planning sessions while attending all other agile ceremonies as an active participant.

* Present complex information and ideas through open, transparent communication to engender trust and ensure mutual understanding.

* Work with internal and external stakeholders to implement and execute the vision for data solutions.

* Identify and act against any roadblocks, always suggesting solutions to even the most complex issues.

* Consistently demonstrate excellent technical knowledge and product proficiency, empowering others in their team to improve performance.

* Work with implementation, support, and sales teams with client training, client onboarding, user testing, and pilot testing to ensure the organization is prepared for new solutions being developed.

* Support implementation processes and documentation to communicate and set client expectations and assist with troubleshooting product issues as needed.

* Support operational process to ensure file intake and delivery is completed on-time, assist with troubleshooting product issues, triage, prioritize and/or resolve product defects.

* Work with support and account managers to set client expectations on product issues and enhancement requests.

**What's Required**:

* 5+ years previous experience as a Product Manager or Implementation Manager with consumer-facing products in healthcare.

* Subject Matter Expertise - Knowledge of healthcare data (e.g., claims, eligibility, provider), statistical analysis aptitude, and demonstrated understanding of health care and delivery system processes. Working knowledge of pay for performance programs (ACO / bundled payment/capitation) and care management (DM / CM / medical home) best practices is highly desired. Strong knowledge of Data profiling, and Data Discovery.

* Customer Focus - Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Ability to successfully navigate and contribute to a highly matrixed environment.

* Insight Solution Design - Translate business needs into practical applications and solutions and can easily make the connection between detailed analytic / reporting / BI outputs and implications for the business, turning insights into business actions.

* Communication - Strong persuasion skills and effective communicator; ability to communicate and evangelize a compelling vision internally and externally.

* Agile - Experience working in or managing Agile teams is highly desirable

**Environmental Job Requirements and Working Conditions**:

* This position is based in New York or remote, U.S. based, excluding Colorado

Unite Us is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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As set forth in Unite Uss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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