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Data Delivery Solution Lead

2 months ago

New York, United States Uber Full time

**About the Role**

**What You'll Do**
- Oversee the strategic development, modernization, and transformation of data delivery platform for Uber's Community Operations (CommOps) division
- Craft and execute detailed data delivery strategies, ensuring they integrate seamlessly with Uber's broader goals and cater to specific user needs.
- In partnership with data engineers, design sophisticated data architectures and solutions, enhancing self-service access and consumption of diverse data products across the organization
- Collaborate closely with data engineers to ensure a unified approach to the design and implementation of data delivery infrastructures
- Engage with analytics and various cross-functional teams to cultivate an innovative approach to data product strategy, ensuring alignment and synergy
- Lead the adoption of autonomous data delivery mechanisms, maximizing the potential of data products for internal and external stakeholders
- Maintain a deep understanding of modern data delivery strategies, frameworks, and solutions, continuously enhancing Uber's data practice
- Maintain strong stakeholder relationships, ensuring transparent communication and alignment on data delivery projects while effectively addressing their requirements and feedback
- Direct and support a team of data analysts, fostering their professional growth and encouraging innovation to enhance data product foundation and delivery

**Basic Qualifications**
- Bachelor's or Master's degree in Computer Science/Engineering or Information Technology or related field
- Over 7 years of experience in the field of data delivery strategy and solutions, encompassing the design of data marts, aggregate tables, and semantic layers
- Skilled in the fundamentals and innovative practices of modern data product design and architecture
- Proficient with advanced SQL queries
- Experienced in data solution design with Data Analytics toolsets and technologies, including but not limited to BigQuery, on Google Cloud Platform (GCP)
- Strong communication and leadership skills, with the ability to collaborate with cross-functional teams and senior leadership
- Experience in people management in a fast paced work environment

**Preferred Qualifications**
- Hands on experience designing roadmap, solution architectures for self-service data delivery solution for high volume and complex data environment with thousands of users
- Proven experience strategizing and designing modern data product architectures for autonomous data-product through semantic layer
- Skilled in creating contemporary data marts in data warehouse / data lake
- Proficient with semantic layer technologies like AtScale, Kyvos or equivalent
- Knowledgeable in implementing data delivery systems using modern data platforms or marketplace solutions
- Proven experience working in cross-functional highly matrix environments with good collaboration and communication skills
- Enjoy of solving complex large scale data challenges with a go-getter mentality are highly preferred
- Experience working in customer centric organizations

**About the Team**

Community Operations (CommOps) is the voice and face of Uber to the millions of people who rely on Uber daily, and its largest org (10k+ employees). We work across all of Uber's businesses) and are responsible for customer support, social media, sales / conversion, and safety response. We are also the Voice of the Customer to the Tech/Ops teams.

The Data Infrastructure and Strategy (DI&S) team is the central Analytics and Insights (A&I) team and responsible for building the global data foundation for all reporting and analytics for CommOps. Our projects are typically broad in scope, with tremendous opportunity to make a huge impact on the business. This role provides an opportunity to play a leadership role within the team and help shape the best in class customer support experience across all Uber data products and services globally.

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