Healthcare Customer Service Advocate

1 month ago

Sacramento, United States HealthCare Support Full time
Customer Service Advocate 1

HealthCare Support is actively seeking a Customer Service Advocate 1 to fill an opening with an American health care insurance provider in Sacramento, CA.

Daily Responsibilities for Customer Service Advocate 1:

  • Handling inbound calls regarding benefits eligibility/claims status
  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Monday - Friday (Some Saturdays will be required once on production) Must be able to work any shift from 8:00am - 6:00pm
  • This position is remote but must be within reasonable driving distance if there are technical issues.
Required Qualifications for Customer Service Advocate 1:
  • High School Diploma or GED
  • 1+ year of customer service experience, call center is a plus
  • Must have great soft skills and passion for member services
  • Internet speed uploaded to files, must be at least 100 Download and 20 Upload
  • Proven skills with computers and ability to multitask between multiple systems
  • Strong typing skills 30 WPM +
  • Good tenure and attendance in past positions

Preferred Qualifications for Customer Service Advocate 1:
  • Healthcare back office or MCO experience
  • Bilingual in Spanish and English

Benefits for Customer Service Advocate 1:
  • Immediate enrollment in Health Insurance
  • Dental Insurance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Access to Investment Accounts
  • Career and educational tools within our Ingenovis ACT (Advocacy) Program


Pay Details: $19.64/hour - $19.64/hour

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to YourEmail@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

#Slv524
#Remote

  • Healthcare Customer Service Advocate

    3 weeks ago

    Sacramento, United States HealthCare Support Full time

    Customer Service Advocate 1 HealthCare Support is actively seeking a Customer Service Advocate 1 to fill an opening with an American health care insurance provider in Sacramento, CA. Daily Responsibilities for Customer Service Advocate 1: Handling inbound calls regarding benefits eligibility/claims status Respond to customer inquiries via telephone and...

  • Healthcare Customer Service Advocate

    3 weeks ago

    Sacramento, United States HealthCare Support Full time

    Customer Service Advocate 1 HealthCare Support is actively seeking a Customer Service Advocate 1 to fill an opening with an American health care insurance provider in Sacramento, CA. Daily Responsibilities for Customer Service Advocate 1: Handling inbound calls regarding benefits eligibility/claims status Respond to customer inquiries via telephone and...

  • Professional Healthcare Advocate

    2 days ago

    Sacramento, United States Renée & Co. Full time

    Renee & Company is committed to responding to the ever-changing trends in healthcare by offeringstrategic resources that assist in reducing healthcare costs while assisting our clients in obtaining thebest care possible. We work as Professional Healthcare Advocates serving as liaisons between healthand social services and the community. Our mission is to...

  • Professional Healthcare Advocate

    2 days ago

    Sacramento, United States Renée & Co. Full time

    Renee & Company is committed to responding to the ever-changing trends in healthcare by offeringstrategic resources that assist in reducing healthcare costs while assisting our clients in obtaining thebest care possible. We work as Professional Healthcare Advocates serving as liaisons between healthand social services and the community. Our mission is to...

  • Clinical Educator/Clinical Consultant

    3 weeks ago

    Sacramento, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...

  • Clinical Educator/Clinical Consultant

    7 days ago

    Sacramento, California, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educatorfor Critical Care Monitoring Devices and Clinical ApplicationsFull-Time Traveling opportunities for candidates in California metropolitan areas.Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to your...

  • Healthcare & Educational Services Recruiter

    4 weeks ago

    Sacramento, United States Amergis Healthcare Staffing Full time

    About Amergis Educational Staffing Formarly known as Maxim Healthcare Staffing Services, we have rebranded to Amergis Educational Staffing as of April 2024. We are making a difference in the lives of students, school partners, and school-based professionals.For over 20 years, Amergis Educational Staffing has transformed the lives of thousands by committing...

  • Healthcare & Educational Services Recruiter

    1 month ago

    Sacramento, United States Amergis Healthcare Staffing Full time

    About Amergis Educational Staffing Formarly known as Maxim Healthcare Staffing Services, we have rebranded to Amergis Educational Staffing as of April 2024. We are making a difference in the lives of students, school partners, and school-based professionals.For over 20 years, Amergis Educational Staffing has transformed the lives of thousands by committing...

  • Customer Service 1

    2 months ago

    Sacramento, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO03894 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service Agent** for our **Sacramento CA, location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Customer Service 1

    3 weeks ago

    Sacramento, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO03894 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service Agent** for our **Sacramento CA, location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Brand Marketing Advocate

    4 weeks ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are one of Sacramento’s up-and-coming management and sales firms, and we are anticipating unprecedented growth within our company this year! We represent some of the top home improvement campaigns in the nation, and our distinctive marketing tactics have allowed us to expand our footprint into new markets on our clients’...

  • Brand Marketing Advocate

    4 weeks ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are one of Sacramento’s up-and-coming management and sales firms, and we are anticipating unprecedented growth within our company this year! We represent some of the top home improvement campaigns in the nation, and our distinctive marketing tactics have allowed us to expand our footprint into new markets on our clients’...

  • Brand Marketing Advocate

    1 month ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are one of Sacramento’s up-and-coming management and sales firms, and we are anticipating unprecedented growth within our company this year! We represent some of the top home improvement campaigns in the nation, and our distinctive marketing tactics have allowed us to expand our footprint into new markets on our clients’...

  • Brand Marketing Advocate

    4 weeks ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are one of Sacramento’s up-and-coming management and sales firms, and we are anticipating unprecedented growth within our company this year! We represent some of the top home improvement campaigns in the nation, and our distinctive marketing tactics have allowed us to expand our footprint into new markets on our clients’...

  • Brand Marketing Advocate

    4 weeks ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are one of Sacramento’s up-and-coming management and sales firms, and we are anticipating unprecedented growth within our company this year! We represent some of the top home improvement campaigns in the nation, and our distinctive marketing tactics have allowed us to expand our footprint into new markets on our clients’...

  • Patient Experience Advocate

    3 weeks ago

    Sacramento, United States Natomas Crossing Dental Care Full time

    _**PLEASE READ ENTIRE JOB POSTING BEFORE APPLYING**_ - **REQUIRED: Submit your resume with your answer to the question below typed in the ADD COVER LETTER section.**_ - **What is your favorite season? Summer, Spring, Fall or Winter?**_ **Are you outgoing and love talking to people? Do you find it easy to make friends with everyone you meet? Our Patient...

  • Patient Experience Advocate

    7 days ago

    Sacramento, California, United States Natomas Crossing Dental Care Full time

    _PLEASE READ ENTIRE JOB POSTING BEFORE APPLYING_- REQUIRED:Submit your resume with your answer to the question below typed in the ADD COVER LETTER section._- What is your favorite season? Summer, Spring, Fall or Winter?_Are you outgoing and love talking to people? Do you find it easy to make friends with everyone you meet? Our Patient Experience Advocate...

  • Bilingual Healthcare Front Desk, OnSite in Sacramento

    1 month ago

    Sacramento, United States Molina Healthcare Full time

    **Molina Healthcare** is hiring for a bilingual **(preferred English along with Mandarin, Chinese, Russian, or Spanish)** **Front Office Health Plan Specialist** , for our **One Stop Help Center** in **Sacramento, California** . The Front Office Specialist will be based out of our **Sacramento** ' **One Stop Help Center' (OSHC)** and will work...

  • Bilingual Healthcare Front Desk, OnSite in Sacramento

    3 weeks ago

    Sacramento, United States Molina Healthcare Full time

    **Molina Healthcare** is hiring for a bilingual **(preferred English along with Mandarin, Chinese, Russian, or Spanish)** **Front Office Health Plan Specialist** , for our **One Stop Help Center** in **Sacramento, California** . The Front Office Specialist will be based out of our **Sacramento** ' **One Stop Help Center' (OSHC)** and will work...

  • Customer Service Representative

    1 month ago

    Sacramento, United States POS Portal Full time

    ** Customer Service Representative** **Job Category****:** POS Portal **Requisition Number****:** CUSTO002860 Showing 1 location **Job Details** **Description** **The Opportunity...**We connect the dots between iPads, credit card readers and mobile apps to help get mobile payment technology into the hands of SMBs all over the country who are ready to run...