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    1 month ago

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  • Operations Coordinator

    3 months ago

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    5 days ago

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    5 days ago

    Richmond, Virginia, United States The Sherwin-Williams Company Full time

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    3 weeks ago

    Richmond, Virginia, United States CarMax Full time

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Operations Coordinator

2 months ago

Richmond, United States Vector Security Full time

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we’d like to invite you to join our team as an Operations Coordinator We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Job Location: Richmond, VA Summary: The

Operations Coordinator

will be responsible for providing the highest quality customer experience to both our external and internal customers by scheduling installation appointments in a timely and efficient manner. The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate installation calls to the satisfaction of both the customer and branch office. Attention to detail, focus, and the ability to communicate effectively are a must. What You'll Do: Schedule installation appointments with customers in order to maintain efficiency, proper routing, minimal overtime. Utilize software for selecting appropriate technician and documenting any travel required. Ensure necessary parts are available to maintain appropriate installation levels. Manage technician schedules throughout the day. Provide excellent customer service and resolve issues that may arise. Engage with customers via phone to determine equipment issues and provide appropriate resolutions using technical expertise and sound judgment to ensure the highest level of customer satisfaction. What You'll Need: Minimum of 2 years of office setting customer service experience. Excellent customer service skills required. Superior verbal and written communication skills. Above-average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking. Must be able to navigate within multiple systems while speaking with customers. Superior organizational skills, with a high degree of detail. Ability to work in a fast-paced environment. Ability to interact in a professional and courteous manner with people at all levels. What You'll Get: Competitive compensation with incentive eligibility. Medical, dental, and vision coverage. HSA/FSA programs. Company-paid life and AD&D insurance. Company-paid short- and long-term disability. Voluntary benefit products. 401k retirement savings plan after just 60 days. 7 Company Holidays, plus 2 Floating holidays of your choice. Paid Time Off. Tuition reimbursement. Employee Assistance Program (EAP). About Us: We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. Our Values: Win as a team. Do the right thing. Make a difference every day Get it done. Think big. If you share these ideals, we'd love to hear from you Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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