Account Manager

4 weeks ago

East Providence, United States MOO Inc Full time

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA Denver, CO, and East Providence, RI

We're making new and exciting things - and we could really do with your help.

Welcome to MOO - Our purpose is simple, great design for everyone. Want to join us? We're award-winning, design-led, technology driven and powered by some pretty awesome people. You might be one of them.

MOO's Business Services offering provides an online platform for businesses to create and scale their beautiful print products with the click of a few buttons (just like magic). Business Service clientss range from robust corporations looking for consistency and brand control, to creative resellers who partner with MOO to bring their designs to life and delight their clients.

To continue the success that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our East Providence location who will onboard and inspire new business clients, further helping us grow our business services base in North America.

Your sales team of between 6-7 sales reps will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, and working collaboratively to ensure that each client has a seamless experience working with us.

As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You'll be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with demonstrating the sales acumen to grow the account base through proactive outreach. You'll be driven to make an impact from day one, ready to roll up your sleeves as a team player, and be energetic about your future with MOO.

The successful candidate will report to one of our US based Sales Managers and work closely with Account Executives, Design Services and Customer Success teams to support and grow relationships within the base of MOO's existing Business Services accounts.

Responsibilities:

    • Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
    • Serve as first point of contact for your accounts predominantly over the phone and via e-mail
    • Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
    • Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
    • Maintain clear and accurate records of customer interactions and notes within our CRM systems
    • Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
    • Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
    • Achieve monthly revenue and retention targets
    • Meet and exceed daily outbound activity requirements
    • Engage in weekly coaching sessions and 1:1s with your manager
    • Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions
About You:
    • You're not afraid of picking up the phone and making purposeful connections with your clients daily
    • You have 2-3 years of experience in a customer-facing role, preferably in sales
    • You are goal-oriented, and like to chase an ambitious target
    • You learn new tech platforms quickly, and thrive in a hybrid work environment
    • You enjoy research and planning to develop strong long term relationships with clients
    • You are coachable and enjoy learning new skills and strategies
    • You're professional, friendly, and helpful on the phone and in writing
    • You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
    • You are organized and disciplined in your day to day processes
    • You're OK with ambiguity and have a growth mindset
    • You have an interest or background in design and print
    • You enjoy a challenge and aren't afraid to try something new
    • You thrive in a team setting and working closely with your peers towards personal and professional growth
Nice to Haves:
    • Previous phone or in person sales experience, specifically in account growth and retention
    • Basic knowledge of design/print
    • Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
    • Bi-lingual capabilities


What's it like to work at MOO?

MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognizing the importance of a healthy work/life balance.

That's why we offer 23 days' PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we'll cover 100% of your health, dental and vision care premiums. We'll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we'll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

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