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Customer Service Representative
1 month ago
Description:
TEKsystems is partnered with a leading provider of diagnostic information services seeking Customer Service Representatives to join their team in Lenexa, KS The Customer Care Representative demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Duties and Responsibilities
Supports assigned client group(s) performing routine complexity health related customer excellence activities.
Typically makes routine outbound, health related customer calls following set scripts, procedures.
Maintains complete customer/patient confidentiality for all health, personal and other customer information.
Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Supports all client group(s) based on business needs.
Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.
Adhere to all SOP protocols as defined and applicable.
Troubleshoot records/documentation problems, requisition alterations and inactive accounts.
Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.
Preparing, sending and retrieving collector certification statements.
Maintain confidentiality of reports, correspondence, etc.
Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.
Actively participate in department meetings by providing constructive feedback.
Retrieving, faxing, organizing and storing documentation, as needed.
Work with department supervisor to achieve production objectives.
Assist in specimen process (not directly handling specimens, assisting with paperwork portion of workflow)
Skills:
typing, customer service, healthcare industry, laboratory
Top Skills Details:
typing,customer service
Additional Skills & Qualifications:
1-year related customer service excellence experience (required)
Health care and laboratory related experience (preferred)
Experience delivering customer service excellence and achieving productivity/accuracy/quality standards (preferred)
Consistent exceptional customer service, accuracy and quality focus (required)
Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI
Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
