Ramp & Customer Service Agent

1 month ago

Walla Walla, United States Alaska Airlines Full time

Company: Horizon Air The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Specific Details:

Schedule Part Time / Split Shifts

  • Due to operational demands, we cannot guarantee specific shifts, days off, or accommodate other work or school schedules. Availability for holidays and weekends is required. Part-time employees can expect to work 15-30 hours per week. This position involves split shifts, with an early morning shift to support AM flights and a later afternoon shift for PM flight assistance, in accordance with operational requirements.
Role Summary:

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

Key Duties:
  • Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
  • Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
  • Performs aircraft grooming and security searches.
  • Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
  • Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
  • Loads and offloads luggage and cargo with the use of conveyor belts.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
  • Performs other duties as assigned.
Day in the Life:

To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA

Job-Specific Experience, Education & Skills:

Required

  • Strong written and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Must have a valid unexpired drivers license issued by a US state, a US territory or the District of Columbia.
  • Ability to learn and operate a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Ability to participate in paid training?that may require overnight travel.??
  • Depending on work location, ability to obtain USPS Mail Handling Certification.
  • Ability to obtain airport security clearance.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Preferred:

  • A minimum of 1 year of customer service or community service experience.
Airport SIDA Badge Requirements:

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate: USD $17.00/Hr. Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Walla Walla, WA - Airport Equal Employment Opportunity:

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.

Featured Job: 0 I:: Y - RCS Z:: Y - FL

  • Ramp and Customer Service Representative

    4 weeks ago

    Walla Walla, Washington, United States Alaska Airlines Full time

    About UsHorizon Air is a leading airline that operates with a team of dedicated airport staff to ensure seamless travel experiences for our guests. Our teams work collaboratively to transport passengers and their belongings from the curb to the cabin, creating memorable moments along the way.Role OverviewThis role offers a competitive compensation package,...

  • Airport Operations Agent

    4 weeks ago

    Walla Walla, Washington, United States Alaska Airlines Full time

    Company Overview: Horizon Air is a leading airline that operates with a strong commitment to customer satisfaction. Our airport teams work together to deliver exceptional guest experiences from curb to cabin.Salary: The estimated annual salary for this position is around $35,400, based on an hourly wage of $17.00 and a part-time schedule of 20 hours per...

  • Customer Service Agent

    2 days ago

    Walla Walla, Washington, United States Eck Agency Full time

    Eck Agency OverviewWe pride ourselves on our exceptional insurance products and customer-centric approach. Our team is committed to delivering personalized solutions to our clients and fostering strong relationships.Job DescriptionThis role involves developing insurance quotes, making sales presentations, and closing sales. You will also process customer...

  • Farm and Ranch Insurance Agent

    2 weeks ago

    Walla Walla, Washington, United States Western Community Insurance - Farm Bureau Mutual Full time

    About the Role:This Farm and Ranch Insurance Agent position offers a unique opportunity to grow professionally and contribute to a customer-centered culture.As a member of our team, you will be responsible for delivering exceptional client experiences, building lasting relationships within your local community, and advancing your skills in risk management...

  • Customer Service Representative

    5 days ago

    Walla Walla, United States Basin Disposal Full time

    Job DetailsJob Location WAL Office - WALLA WALLA, WA Position Type On-Site Education Level High School Salary Range $22.35 - $25.65 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Customer Service Representative - Walla WallaJob descriptionBASIN DISPOSAL INCJob Type: Full-TimeHourly Rate: $20.47Monday-Friday We are looking for a...

  • Customer Service Representative

    2 days ago

    Walla Walla, Washington, United States Big 5 Full time

    We are looking for a skilled Customer Service Representative to join our team at Big 5. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences, resolving customer complaints, and promoting sales growth through effective communication and product knowledge.Key Responsibilities:Deliver outstanding...

  • Customer Service Liaison

    4 weeks ago

    Walla Walla, Washington, United States Holiday Companies Full time

    At Holiday Stationstores, our Customer Service Representatives play a vital role in delivering exceptional customer experiences. As a key member of our team, you'll be responsible for:Key Responsibilities:Providing prompt and courteous customer service to ensure a positive shopping experience.Ringing up sales on the cash register accurately and efficiently,...

  • Customer Service Ambassador

    2 weeks ago

    Walla Walla, Washington, United States Holiday Companies Full time

    Job OverviewHoliday Stationstores seeks an experienced Customer Service Representative to join our team. This role involves providing exceptional customer service, operating a cash register, handling payments, and performing various tasks at the fuel console.ResponsibilitiesProvide prompt and courteous customer service to all customersRing up sales on cash...

  • Customer Service Ambassador

    2 days ago

    Walla Walla, Washington, United States Holiday Companies Full time

    Holiday Stationstores Overview">At Holiday Stationstores, we're committed to delivering exceptional customer experiences. As a key member of our retail team, you'll play a vital role in ensuring our customers receive the highest level of service.">Your Key Responsibilities">• Provide prompt, courteous customer service, addressing all customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Walla Walla, Washington, United States Eck Agency Full time

    Job OverviewEck Agency is seeking an exceptional sales and customer service representative to join our team. As a key member of our insurance agency, you will be responsible for developing insurance quotes, making sales presentations, and closing sales.Estimated Salary: $60,000 - $80,000 per yearWe pride ourselves on our outstanding insurance products and...

  • Customer Service Associate

    2 days ago

    Walla Walla, Washington, United States Circle K Full time

    **About Circle K:**We're a leading retailer in convenience and fueling solutions. Our stores are located throughout North America, Europe, Middle East, Africa, and Asia.As a Customer Service Representative at Circle K, you'll:Provide prompt, courteous customer service and resolve customer issues on shift.Ring up all sales on cash register properly to ensure...

  • Customer Service Associate

    2 weeks ago

    Walla Walla, Washington, United States Holiday Companies Full time

    Holiday Stationstores - We're looking for a Retail Sales Professional to join our team. As a Customer Service Representative at Holiday Stationstores, you'll:Provide prompt and courteous customer serviceRing up all sales on cash register properly and accuratelyPerform multi-function operation of fuel console, lottery machineThis role requires excellent...

  • Customer Service Representative

    3 weeks ago

    Walla Walla, Washington, United States CHS Inc Full time

    ResponsibilitiesThe successful candidate will be responsible for:Providing exceptional customer service and assisting customers with their queriesMaintaining inventory levels and ordering merchandise as neededMaintaining the appearance of the store through dusting, cleaning and restocking merchandise on the shelvesWorking with a variety of people, including...

  • Customer Service Manager

    2 months ago

    Walla Walla, United States All Ways Caring HomeCare Full time

    What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients servedManage...

  • Customer Service Representative

    4 weeks ago

    Walla Walla, Washington, United States Basin Disposal Full time

    OverviewWe are seeking a talented Customer Service Representative to join our team at Basin Disposal. This is a full-time position with a competitive salary of $20.47 per hour.

  • Customer Service and Sales Coordinator

    4 weeks ago

    Walla Walla, Washington, United States Les Schwab Tire Center Full time

    Sales and Administration PositionWe are seeking a highly motivated and customer-focused individual to fill the role of Sales and Administration professional at Les Schwab Tire Center. As a key member of our team, you will be responsible for providing exceptional customer service, performing administrative duties, and assisting in the sales of tires and...

  • Sales and Customer Service Representative

    2 weeks ago

    Walla Walla, Washington, United States PetSmart Full time

    PetSmart, Inc. is looking for a Sales and Customer Service Representative to join our team.About the JobThis part-time role involves:Welcoming customers to the store and providing assistance with purchasesEnsuring accurate handling of cash transactions and maintaining a secure store environmentCollaborating with colleagues to achieve sales goals and meet...

  • Store Customer Service Representative

    2 weeks ago

    Walla Walla, Washington, United States CHS Inc Full time

    Job OverviewAs a Part-Time Store Clerk at CHS Inc., you will be the face of our company, interacting with customers and providing excellent customer service. This role involves working in a fast-paced environment, maintaining inventory levels, and ensuring a positive shopping experience for our patrons.Compensation PackageWe offer a competitive salary range...

  • Front Desk Customer Service Representative

    7 hours ago

    Walla Walla, Washington, United States Big 5 Full time

    Customer Service Skills">As a Retail Cashier Associate, you will be responsible for providing exceptional customer service to every customer who walks into the store. This includes greeting customers warmly, answering their questions, and helping them find what they need. You will also be responsible for resolving any customer complaints or issues in a fair...

  • Tasting Room Customer Service Representative

    2 weeks ago

    Walla Walla, Washington, United States PRECEPT BRANDS LLC Full time

    Job DescriptionWe are looking for a talented Tasting Room Customer Service Representative to provide exceptional customer service and sales experience to our guests. The ideal candidate will have a passion for wine and excellent communication skills.Responsibilities:Provide a welcoming atmosphere and unique tasting experience to all guestsDescribe wines,...