Tasting Room Customer Service Representative
3 days ago
Job Description
We are looking for a talented Tasting Room Customer Service Representative to provide exceptional customer service and sales experience to our guests. The ideal candidate will have a passion for wine and excellent communication skills.
Responsibilities:
- Provide a welcoming atmosphere and unique tasting experience to all guests
- Describe wines, winemaking techniques, and winery history
- Effectively suggest and sell wine
- Encourage wine club sales and promote membership
- Communicate with a diverse clientele
- Create a memorable experience for customers
- Accurately handle routine purchasing transactions, including operating cash register and accounting of daily sales; processing returns, discounts, etc.
- Provide general tourist information and assist guests as local concierge
- Stock both wine and non-wine items
- Assist with hospitality special events
- Knowledge and maintenance of POS system
- Display sound judgment and problem solving when issues arise
- Communicate clearly, respectfully and in a timely manner with employees and manager
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