Tasting Room Customer Service Representative

3 days ago


Walla Walla, Washington, United States PRECEPT BRANDS LLC Full time

Job Description

We are looking for a talented Tasting Room Customer Service Representative to provide exceptional customer service and sales experience to our guests. The ideal candidate will have a passion for wine and excellent communication skills.

Responsibilities:

  • Provide a welcoming atmosphere and unique tasting experience to all guests
  • Describe wines, winemaking techniques, and winery history
  • Effectively suggest and sell wine
  • Encourage wine club sales and promote membership
  • Communicate with a diverse clientele
  • Create a memorable experience for customers
  • Accurately handle routine purchasing transactions, including operating cash register and accounting of daily sales; processing returns, discounts, etc.
  • Provide general tourist information and assist guests as local concierge
  • Stock both wine and non-wine items
  • Assist with hospitality special events
  • Knowledge and maintenance of POS system
  • Display sound judgment and problem solving when issues arise
  • Communicate clearly, respectfully and in a timely manner with employees and manager


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