![Applied Innovation](https://media.trabajo.org/img/noimg.jpg)
Professional Services Engineer Tier 2
2 months ago
Applied Innovation is seeking a Professional Services Engineer
to join our Managed Network Service team. The primary focus of this position
will be to provide excellent customer service for our Applied Innovation clients. This position is 8 AM - 5 PM in person Monday to Friday is located at 24050 Northwestern Hwy Southfield, MI 48075. This will be achieved through the following:
Meeting assigned deadlines to complete tasks.
Working collaboratively with other members of the team.
Configuring hardware based on Standard Operating Procedures (SOPs).
Writing SOPs for the configuration of hardware as needed.
Reviewing, updating, and creating SOPs for any project related task.
Installing and supporting network systems, including workstations, servers, and all network infrastructure devices at the client’s location.
Following predefined scopes of work.
Utilizing effective troubleshooting skills to resolve issues as they arise.
Researching and implementing solutions.
Communicating in an upbeat, positive, and professional manner.
Client facing communication to inform them of work being performed.
Keeping up to date on new software and hardware.
Willingness to work flexible hours as project demands may require evening and weekend work.
Successfully managing time and keeping calendars up to date.
Completing various projects as assigned.
Skills:
This position will be responsible for having intermediate knowledge of, and ability to troubleshoot, the following:
Current workstation operating systems for PC and Mac platforms
Office 365
Azure AD/Entra ID
Meraki Networks/SD Wan
Server Administration and Active Directory DS
On-prem Exchange and EXO
All standard networking protocols.
Network storage devices.
Phones and mobile devices
PC and Server hardware
AV/EDR applications
S2S and Client VPNs
Hyper-V and/or ESXi Management
Requirements Include:
Minimum4-year college degree in Networking, Computer Science, Information Systems or a related technical field experience.
A minimum of 2-3 years relevant IT experience is required.
IT certification is required,CompTIA A+ or equivalent.
One of the following industry certificationspreferred:
Cisco CCNA
Net+ Certification
Microsoft 365 Certified Administrator
Other IT related certification
Our
full
benefits
program
includes
medical,
dental,
life,
short-term
disability,
401(k),
paid
vacation,
paid
holidays,
and
opportunity
for
advancement.
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