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Professional Services Engineer Tier 2
2 months ago
- Meeting assigned deadlines to complete tasks.
- Working collaboratively with other members of the team.
- Configuring hardware based on Standard Operating Procedures (SOPs).
- Writing SOPs for the configuration of hardware as needed.
- Reviewing, updating, and creating SOPs for any project related task.
- Installing and supporting network systems, including workstations, servers, and all network infrastructure devices at the client’s location.
- Following predefined scopes of work.
- Utilizing effective troubleshooting skills to resolve issues as they arise.
- Researching and implementing solutions.
- Communicating in an upbeat, positive, and professional manner.
- Client facing communication to inform them of work being performed.
- Keeping up to date on new software and hardware.
- Willingness to work flexible hours as project demands may require evening and weekend work.
- Successfully managing time and keeping calendars up to date.
- Completing various projects as assigned.
- Current workstation operating systems for PC and Mac platforms
- Office 365
- Azure AD/Entra ID
- Meraki Networks/SD Wan
- Server Administration and Active Directory DS
- On-prem Exchange and EXO
- All standard networking protocols.
- Network storage devices.
- Phones and mobile devices
- PC and Server hardware
- AV/EDR applications
- S2S and Client VPNs
- Hyper-V and/or ESXi Management
- Minimum of an Associate's Degree in Networking, Computer Science, Information Systems or a related technical field experience.
- A minimum of 2-3 years relevant IT experience is required.
- IT certification is required, CompTIA A+ or equivalent.
- One of the following industry certifications preferred:
- Cisco CCNA
- Net+ Certification
- Microsoft 365 Certified Administrator
- Other IT related certification
- If no certifications are present, a minimum of a Bachelor's college degree in Networking, Computer Science, Information Systems is required.
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.