Professional Services Director

4 weeks ago

Southfield, United States Apex Digital Solutions Full time
Job DescriptionJob DescriptionApex Digital Solutions is one of the premier Microsoft Solution Partners in Michigan with a focus on using Modern Work & Security technologies to empower our customers to be more secure, productive, and engaged. We accomplish this by delivering high-value services such as briefing, immersion, and architecture sessions, fixed fee engagements, managed services, and adoption/change management engagements.

We are seeking culture-oriented professionals who want to make a positive difference in the lives of others. Apex Digital has been recognized as one of Crain Detroit’s 100 Best Places to Work in Michigan for 6 years in-a-row and received the DBusiness Top Corporate Culture Award Finalist distinction twice. We offer competitive compensation, benefits, and opportunities for professional growth.

As a Professional Services Director, you will inspire and manage a team of passionate and skilled engineers and consultants to provide expertise in designing and implementing solutions that meet client business needs while leveraging the latest technology offerings. You will work with technical and business decision-makers while aligning solutions to the latest Apex Digital and Microsoft offerings.

In this role, approximately one-third of your time will be spent on team managerial activities. Another third of your time (approximately) will be spent developing solution proposals and working with prospective customers who are interested in Apex Digital professional IT services. The final third of your time will be engaged in delivering those professional services.

Essential Duties and Responsibilities: 
  • Manage and mentor members of the Apex Digital professional services team.
  • Drive professional service team financial goals attainment.
  • Perform implementation/migration/administration tasks related to Apex's solution offerings leveraging skills and qualifications listed below. 
  • Evaluate client security posture and recommend/deploy new tools, policies, or settings.
  • Attain and stay current with concepts, skills, and certifications related to skills and qualifications listed below. 
  • Manage the team effectively to meet billable utilization goals.
  • Assist Apex Digital team members in presenting recommended solutions to technical and non-technical audiences. 
  • Create and maintain technical documentation for internal use and external presentations (e.g., as-built documentation, solution architecture, etc.) 
  • Handle escalated support and administration needs for the Apex Managed Services delivery team. 
  • Provide ongoing mentoring, guidance, and knowledge transfer for junior team members. 
  • Perform assessments and conduct discovery sessions to develop/design client project scope-of-works, estimates, and proposals. 

Skills and Qualifications
  • Microsoft 365/Office 365 
  • Windows Server deployment and administration.
  • Server virtualization deployment and management – Hyper-V and VMWare.
  • Network and security hardware solution deployment and management experience (firewalls, routers, switches).
  • Backup and restore solution management.
  • Identity management and SSO (Active Directory and Entra ID).
  • Microsoft Teams – collaboration, calling, meetings.
    • Microsoft Teams Meeting Rooms – room and A/V design/implementation
    • Microsoft Teams Voice
  • Intune and Microsoft Endpoint Configuration Manager (or other RMM or MDM experience),
  • Microsoft Azure Infrastructure (Virtual Machines, Virtual Networks, storage, gateways, etc).
  • Intermediate/Advanced PowerShell experience.
  • Management and leadership experience.

Benefits
  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits.
  • Life Insurance and short/long term disability.
  • Quarterly based performance incentives. 
  • Unlimited Paid Time Off 
  • 401k match 
  • Paid Volunteer Days 
  • Full on-the-job training and support 
  • Award-winning work environment and culture 
  • Great opportunity for advancement 

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