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Senior UX Research Program Manager

4 months ago

Bellevue, United States Collabera Full time

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Senior UX Research Program Manager

Contract to Hire: Bellevue, Washington, US

Salary: $74.00 Per Hour

Job Code: 349377

End Date: 2024-06-13
Days Left: 18 days, 3 hours left

Apply

Job Title: Senior UX Research Program Manager IV

Job Location: Bellevue, WA 98004 (Hybrid - 3 Day's onsite)

Job Duration: 7 Months Contract

Pay Rate: 73.20/hr to $74.30/hr

Job Description:
  • The client Domains User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs.
  • This role will build connections among researchers, designers, product managers, and our customers to ensure client experiences are intuitive, delightful, and providing meaningful value.
  • We're looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.
Key job responsibilities:
  • Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs
  • Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams
  • Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices
  • Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships
  • Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights
  • Collaborate with senior leadership to identify research priorities and opportunities
  • Run triage meetings and manage request intake
  • Manage 3rd party vendor relationships and maintain research tools and recruitment solutions
  • Ensure compliance with privacy and data security policies across research initiatives
  • Build processes to improve the research team's overall efficiency
Basic Qualifications:
  • Bachelor's or Master's degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.
  • 6+ years of program or project management experience
  • Experience working directly with UX designers or researchers.
  • Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
Preferred qualifications:
  • Experience developing rolling research programs or self-service research programs
  • Experience performing user research methodology (e.g. surveys, lab studies, diary studies, in-depth interviews, etc.)
  • Proven track record of strategic UX or research leadership and success in driving UX culture in organizations
  • Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products
Team culture:
  • Running UX research projects
Surrounding team & key projects:
  • New worker needed to deal with increased workload
Typical Day in the Role:
  • M-F 8-5 standard (Negligible OT possible if large project)
  • Lots of interaction with other team members and research teams
  • Can possible be extended or converted to full-time
  • Might be some light travel (
What makes this role interesting?:
  • Helping shape the user experience for client through research projects
  • Team is very social. Many in office and other offices and lot of interaction between them.
Candidate Requirements:
  • Bachelor/Master's Business, Ops, Org Development or related field
  • 6+ yrs PPM experience
  • Experience directly working with UX designers/researchers
  • Experience with AI, voice interfaces, machine learning, etc.
Top 3 must-have hard skills:
  • PPM for 6+ yrs
  • UX design/research experience
Job Requirement
  • Senior UX Research Program Manager
  • User Research Program Manager
  • Research Operations Manager
  • UX Research Operations Lead
  • Research Project Manager IV
  • Research Program Lead
  • User Experience Program Manager
  • Senior UX Operations Manager
  • Research Operations Lead
  • Senior Program Manager User Research
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Prince Singh
  • prince.singh@collabera.com


Apply Now