Sr. UX Researcher, Amazon Business

3 months ago

Bellevue, United States Amazon.com Services LLC - A57 Full time
The Business-to-Business (B2B) market is ripe for innovation, and Amazon Business (www.amazon.com/business) is reshaping buying in the B2B world by using technology to help our Customers streamline their procurement and purchasing operations and turn them into value drivers for their organizations. Our more than five million Customers operate across geographies and industries and include 80 of the top Fortune 100 companies. Visit our homepage or LinkedIn Page to learn more. This position will help Amazon Business (AB) realize its enormous potential to help businesses flourish by providing AB the insights it needs to make better decisions for our customers. We employ a variety of methods to generate the insights for multiple stakeholders, including product teams, sales, and marketing. This position is will focus on qualitative and quantitative research methods.

Key job responsibilities
Amazon Business is looking for a Senior Researcher to support UX. We’re looking for a researcher to explore the world of business customers and generate insights that connect product and advertising experiences to business customers. Launched in 2015, Amazon Business aims to do for offices, factories, hospitals, schools, and public agencies what Amazon.com did for everyday consumers—make buying easier, faster, and more efficient.

As a Senior Researcher, you’ll join a fun, global team of user experience experts taking a fresh-eyed look at the complex world of business purchasing and trying to make it easier and more intuitive for everyone from receptionists to CEOs.

Your focus will cover all aspects of research, from learning more about our customers to uncover problems that need to be solved to measuring the impact of our communications. You will work with other researchers to build the skills of the entire UX team to create a research-driven organization.
If you love getting to the “a-ha” moment, when the solution to a customer problem reveals itself in the data—then let’s talk.

What you’ll do:
- Plan and execute research using a wide variety of quantitative and qualitative methods with an emphasis on campaign measurement. This position will focus on survey research.
- Generate insights from survey data and customer feedback.
- Generate ideas on new or more efficient ways to answer questions that we have about customers.
- Collaborate with researchers and marketing on research projects
- Work across all of Amazon to drive better research practices and bring attention to business customers.

A day in the life
The day-to-day for this position will be to work with Sales teams to collect data that generates insights that help us understand customer perception, shape communications, and measure impact. This will require finding, sizing and prioritizing research opportunities; developing study plans for those research opportunities; executing those studies, and presenting the findings to stakeholders.

BASIC QUALIFICATIONS

- 6+ years of experience in the field of quantitative research
- A deep understanding of Market Research, UX research, agile UX, and user-centered design
- Broad knowledge of research methodologies and the proven ability to execute the right methodology
- Experience across both qualitative and quantitative research methods

PREFERRED QUALIFICATIONS

- Masters or PhD degree in an empirical psychology field, or or equivalent experience preferred
- Experience with advertising campaign research and measurement.
- Experience with RITE usability method and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment Training in psychology
- Experience in B2B or B2C e-commerce or financial services

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