![Silver Creek Materials](https://media.trabajo.org/img/noimg.jpg)
Customer Service Ambassador
3 weeks ago
Location: 2251 Silver Creek Rd, Fort Worth, TX 76108
FLSA Classification: Non-Exempt
Position Type and Schedule: Full-Time
Schedule: Monday - Friday: 6:00am-5:00pm
Saturdays as scheduled
Compensation: $18 - $20
About the role
Silver Creek Materials is seeking a Bilingual Customer Service Ambassador with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Operations Director.
What you'll do
- Greet and assist customers in a detailed, clear, and courteous manner as they dump material in different areas of the facility.
- Manage customer traffic to dump in safe areas according to site plan.
- Prompt customer service and response to customer or management needs.
- Maintain a positive and professional attitude while interacting with customers and team members.
- Ability to analyze problems and provide solutions.
- Assist customers with issues while onsite (vehicle breakdowns, need direction, etc.).
- Assist with spotting trucks in the correct location for the equipment operator to move efficiently.
- Learn product placement and recycling areas to clearly direct customers.
- Minimize errors through proper communication with customers and other departments.
- Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
- Ensure a safe environment for customers and team members.
- Perform routine detailed site inspections daily.
- Required bilingual in English and Spanish.
- Have a friendly, energetic and vibrant personality.
- Ability to operate light equipment e.g., pickup truck with trailer.
- Ability to multitask and thrive in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Self-motivated with a strong work ethic to exceed company and personal goals.
- Willing to work outdoors in all weather conditions as needed.
- Experience using a Point of Sales System in a retail environment preferred.
- Experience providing customer service over a multi-line phone.
- Willingness to work in a team environment and assist co-workers / peers in job duties.
- Be able to effectively communicate.
- Must be dependable and able to receive direction.
- Ability to stand for extended periods of time.
- May be required to walk on uneven surfaces and inspect loads in dump trucks.
- Must have a valid Driver's License.
- Knowledge of landscaping materials and recyclables preferred not required.
- Ability to perform limited physical tasks, including lifting up to 50lbs.
- Basic mechanical understanding and problem-solving skills.
- Must comply with background check and Drug-free Workplace Policy.
- Compliance with safety regulations as outlined by the Company and OSHA/MSHA.
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