Customer Service Ambassador

3 weeks ago

Fort Worth, United States Silver Creek Materials Full time
Job Title: Customer Service Ambassador

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification: Non-Exempt

Position Type and Schedule: Full-Time

Schedule: Monday - Friday: 6:00am-5:00pm

Saturdays as scheduled

Compensation: $18 - $20

About the role

Silver Creek Materials is seeking a Bilingual Customer Service Ambassador with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Operations Director.

What you'll do

  • Greet and assist customers in a detailed, clear, and courteous manner as they dump material in different areas of the facility.
  • Manage customer traffic to dump in safe areas according to site plan.
  • Prompt customer service and response to customer or management needs.
  • Maintain a positive and professional attitude while interacting with customers and team members.
  • Ability to analyze problems and provide solutions.
  • Assist customers with issues while onsite (vehicle breakdowns, need direction, etc.).
  • Assist with spotting trucks in the correct location for the equipment operator to move efficiently.
  • Learn product placement and recycling areas to clearly direct customers.
  • Minimize errors through proper communication with customers and other departments.
  • Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
  • Ensure a safe environment for customers and team members.
  • Perform routine detailed site inspections daily.
Qualifications
  • Required bilingual in English and Spanish.
  • Have a friendly, energetic and vibrant personality.
  • Ability to operate light equipment e.g., pickup truck with trailer.
  • Ability to multitask and thrive in a fast-paced environment.
  • Ability to work outdoors in all weather conditions.
  • Self-motivated with a strong work ethic to exceed company and personal goals.
  • Willing to work outdoors in all weather conditions as needed.
  • Experience using a Point of Sales System in a retail environment preferred.
  • Experience providing customer service over a multi-line phone.
  • Willingness to work in a team environment and assist co-workers / peers in job duties.
  • Be able to effectively communicate.
  • Must be dependable and able to receive direction.
  • Ability to stand for extended periods of time.
  • May be required to walk on uneven surfaces and inspect loads in dump trucks.
  • Must have a valid Driver's License.
  • Knowledge of landscaping materials and recyclables preferred not required.
  • Ability to perform limited physical tasks, including lifting up to 50lbs.
  • Basic mechanical understanding and problem-solving skills.
  • Must comply with background check and Drug-free Workplace Policy.
  • Compliance with safety regulations as outlined by the Company and OSHA/MSHA.

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