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Desktop Support Specialist

3 months ago

West Lafayette, United States Cook Group Full time

Overview:

The Desktop Support Specialist is primarily responsible for maintaining desktops, laptops, end user devices and software used at Cook Advanced Technologies.

Responsibilities:
  • Ensure that desktop and laptop computer systems are properly installed, maintained and documented;
  • Work with computer users to troubleshoot and fix computer issues;
  • Work with technical support to fix or/and replace defective equipment;
  • Maintain system documents for all software used on machines;
  • Maintain accurate and complete inventory in the inventory system;
  • Assist staff with various projects as needed;
  • Have willingness/ability to contribute to all different areas in the workplace;
  • Monitor compliance with the computer use policy;
  • Knowledge or willingness to learn PowerShell scripting;
  • Deploy software using SCCM ; and
  • Other duties as assigned by management or agreed among the team.
Qualifications:
  • Minimum of Associates degree in computer-related discipline or equivalent experience;
  • 3+ years experience in desktop support or similar IT support position;
  • Strong problem solving skills, including ability to search for information on a computer problem and develop potential solutions;
  • Capable of diagnosing computer problems in person, remotely, and/or via phone;
  • Knowledgeable about common desktop software and systems;
  • Ability to learn and follow applicable procedural standards and QSIs;
  • Excellent organizational skills and prioritizing skills;
  • Extreme attention to detail;
  • Willingness to help and learn;
  • Positive, encouraging, service attitude;
  • Work productively individually and with small groups; and
  • Ability to lift 50 lbs.

  • Qualified candidates must be legally authorized to be employed in the United States. Cook Advanced Technologies does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN) for this employment position.