Desktop Support Specialist
1 day ago
The Desktop Support Specialist is a key member of the Purdue Global IT team, responsible for providing technical support services to faculty and staff. This role involves coordinating and delivering technical assistance to ensure the smooth operation of hardware, software, and peripheral devices.
Key Responsibilities- Install, upgrade, and support the use of hardware, software, and peripheral devices
- Develop and implement new uses of information technology to enhance academic, instructional, and research activities
- Maintain operational support for College networking systems
- Act as a liaison between College customers and other campus technology organizations
- Work with a team of information technology staff to provide services to College faculty, staff, and students
- Associate degree in Computer Science, Computer Technology, or a related field of study
- Two years of IT desktop support or related IT experience
- Consideration will be given to an equivalent combination of related education and required work experience
- Basic understanding of Microsoft Active Directory management, including group policy
- Knowledge of workstation/user administration within a LAN environment
- Knowledge of web design and maintenance desirable
- Ability to navigate collections and packages via SCCM
- Knowledge of multiple operating systems
- Previous academic support experience
All new hires will be expected to follow Protect Purdue guidelines. To learn more, visit https://protect.purdue.edu/
Purdue will not sponsor employment authorization for this position.
A background check will be required for employment in this position.
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