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Customer Service Representative

2 months ago

Erie, United States Curtze Food Service Full time

Curtze Food Service is a leading provider of food service solutions dedicated to fostering and maintaining strong relationships with our valued customers, vendors, and staff. We seek a detail-oriented and proactive Customer Service Representative to join our team. If you thrive in a fast-paced environment, excel in multitasking, possess excellent communication skills, and are proficient with computers, we want to hear from you.

Schedule: 1st Shift Monday through Friday with rotating half day on Saturday

Wage: $17-$20 per hour

Responsibilities:

  • Provide exceptional customer service by phone, email, and fax, ensuring professional and pleasant interactions with customers, vendors, sales representatives, and staff members.
  • Efficiently receive and process small and large orders for products.
  • Accurately enter data into our computer system for customer orders, shipments, payment applications, and order tracking.
  • Proactively follow up with customers to ensure their service expectations are met.
  • Nurture relationships with our diverse customer base.
  • Manage a database related to customer invoices, accounts receivable, and promotional activities.
  • Effectively resolve customer issues and inquiries.
  • Utilize in-depth product knowledge to handle more specialized calls.
Qualifications:
  • High School Diploma/GED or Equivalent Experience
  • Inside sales experience
  • 2+ years of Customer Service experience
  • Proficiency in computer usage
  • Previous management experience a plus


CURTZE'S PREMIUM BENEFITS INCLUDE:

Medical insurance, dental insurance, vision insurance, 401(k), 401(k) match, pet insurance, life insurance, short-term disability insurance, voluntary accident insurance, flexible spending account, employee discount, paid holidays, paid time off, and Christmas Club.

ABOUT CURTZE FOOD SERVICE

Curtze is a full-line foodservice distributor. In addition to canned goods, frozen foods, paper products, chemicals, equipment, supplies, dairy, and other staples, we offer temperature-controlled fresh produce distribution. Our commitment to quality and customer satisfaction has earned us a reputation as the "Food Service Distributor of Choice." Since 1878, we have been committed to this goal, and it has been a critical element of our continued growth.

As a 6th generation family-owned company, we treat our customers and employees like family. We genuinely value each team member and know they play an essential role in our success. That is why we offer competitive compensation, solid benefits, and a great work environment.

ARE YOU READY TO JOIN OUR TEAM?

If you feel you are right for the Customer Service Representative position, apply now with our initial 3-minute, mobile-friendly application

Curtze Food Service is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin, protected veteran status, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal or state law.

Location: Erie, PA, USA - 16511