Hardware Support

3 weeks ago


Waltham, United States BuildingPoint North Atlantic Full time

About us

BuildingPoint Mid-America is a small business in St. Louis, MO. We are professional, agile, innovative and our goal is to BuildingPoint provides high-end technology and services that serve the Building Construction and Design Industries. We provide hardware and software for tasks like layout, survey, laser scanning, augmented and mixed reality, and professional services to enable our customers to embrace this technology. In addition, we provide robotic services and support that will allow our customers to be more efficient, effective, and accurate..

Our work environment includes:

Modern office setting

Work-from-home days

Wellness programs

Growth opportunities

The Hardware Support Technician is responsible for comprehensive, industry-leading support for BuildingPoint clients and team members. This role is responsible for providing consultative services, training, and support. Within this capacity, the Hardware Support Technician will provide insight and consultation on workflow enhancements and best practices for implementing advanced technology. This will also include creating content for training, videos, and other educational support.

Responsibilities & Focus

Provide Technical Sales & Services Support With A Focus On:

Layout

Laser Scanning

Robotics

Mixed & Augmented Reality

Collaboration with Hardware Sales Representatives to provide general and specific training for clients

Assist and, at times, lead content creation for customer support videos

Create training content for Trimble software and hardware

Field support questions from customers and BuildingPoint staff

Assess, repair, and service hardware after completing Trimble service certification

Coordinate service with Office Manager and, at times, Hardware Sales representative(s)

Job Type:

Full-time

Pay:

$24.00 – $26.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Relocation assistance

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Ability to commute/relocate:

Waltham, MA : Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person

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