Desktop Support Technician
3 weeks ago
Title: Desktop Support Technician
(100% onsite, in accordance with company Covid-19 safety protocols)
Location: Waltham, MA
Reports to: Associate Manager, Desktop Support
Full Time Role
Here’s What You’ll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices, and conference room technology.
Install and support desktop software for corporate laptops and lab computers.
Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
Create and administer email, web applications, and file systems.
Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs.
Manage and meticulously document employee hardware and software license usage.
Maintain passwords, data integrity, and file system security for the computing environment.
Interact with vendor support to resolve technical problems with hardware and/or software.
Support in the testing and deployment of new applications and systems.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (“How To”, “FAQ”) and provide end user training.
Requirements:
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work “outside the box” to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop and desktop computers.
Experience with Active Directory, Intune, Exchange, and basic network troubleshooting.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook, and AV Support experience is a plus.
IT experience in a Biotech GxP facility is a plus.
Bachelors/Associate degree or equivalent experience.
#J-18808-Ljbffr
-
Desktop Support Technician
3 days ago
Waltham, United States Empower Professionals Inc Full timeJob Title-Desktop Support Waltham , MA 12+ Months Mandatory Skill: IT Support Service Desk Ed User computing
-
Desktop Support Tech Lead
4 weeks ago
Waltham, Massachusetts, United States Cognizant Technology Solutions Full timeCognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in Waltham, MABenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental...
-
Desktop Support Tech Lead
3 days ago
Waltham, Massachusetts, United States Cognizant Technology Solutions Full timeCognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in Waltham, MABenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental...
-
GOC Support Technician
3 weeks ago
Waltham, United States SS&C Technologies Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
IT Support Specialist
2 weeks ago
Waltham, United States 6 River Systems, Inc. Full time**IT Support Specialist** at 6 River Systems Waltham, MA (6RS) is a ( ) company leading the way to faster fulfillment. E-commerce changed the world and our solutions power winning warehouses of the future. Were revolutionizing warehouse automation with collaborative mobile robots driven by our cloud-based software. As an **IT Support Specialist** at 6 River...
-
Lab Technician
2 weeks ago
Waltham, United States Actalent Full timeDescription: Responsibilities: - Effectively demonstrates understanding of GMPs and how they apply to specific responsibilities. - Practices safe work habits and adhere to TScan's safety procedures and guidelines. - Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate...
-
Lab Technician
2 weeks ago
Waltham, United States Actalent Full timeDescription: Responsibilities: • Effectively demonstrates understanding of GMPs and how they apply to specific responsibilities. • Practices safe work habits and adhere to TScan's safety procedures and guidelines. • Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate...
-
Lab Technician
3 days ago
Waltham, United States Actalent Full timeDescription: Responsibilities: - Effectively demonstrates understanding of GMPs and how they apply to specific responsibilities. - Practices safe work habits and adhere to TScan's safety procedures and guidelines. - Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate...
-
Lab Technician
3 days ago
Waltham, United States Actalent Full timeDescription: Responsibilities: • Effectively demonstrates understanding of GMPs and how they apply to specific responsibilities. • Practices safe work habits and adhere to TScan's safety procedures and guidelines. • Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate...
-
Lab Technician
2 weeks ago
Waltham, United States Actalent Full timeDescription:Responsibilities:• Effectively demonstrates understanding of GMPs and how they apply to specific responsibilities.• Practices safe work habits and adhere to TScan's safety procedures and guidelines.• Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate...
-
Laboratory Technician
2 weeks ago
Waltham, United States Azenta Inc Full timePosition Title: Laboratory Technician I Location: Waltham, MA Shift: Mon- Fri 9:00am-5:30pm Intro At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta...
-
Laboratory Technician
3 days ago
Waltham, United States Azenta Inc Full timePosition Title: Laboratory Technician I Location: Waltham, MA Shift: Mon- Fri 9:00am-5:30pm Intro At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta...
-
Orthopaedic Technician
1 month ago
Waltham, United States Massachusetts General Hospital Full timeUnder the general supervision of the Administrative Manager and the Manager of Orthopaedic Technicians, this position is responsible for providing Orthopaedic services to patients in a busy Ambulatory Clinic. This position will help support the newly opened Mass General Brigham Sports Medicine and Upper Extremity Center located in Waltham, MA, and will...
-
Waltham, United States CVCA Waltham Full timeWe are seeking a Credentialed Veterinary Technician to join our growing team and help ensure we are providing those great experiences. When you join our organization as a Veterinary Technician, you gain access to a peer network of over individuals, CE allowance, and Learning & Development programs to help you meet your career goals. At CVCA, our...
-
Waltham, United States CVCA Waltham Full timeWe are seeking a Credentialed Veterinary Technician to join our growing team and help ensure we are providing those great experiences. When you join our organization as a Veterinary Technician, you gain access to a peer network of over individuals, CE allowance, and Learning & Development programs to help you meet your career goals. At CVCA, our...
-
Commercial HVAC Technician
2 weeks ago
Waltham, United States THE BLUE COLLAR RECRUITER Full timeJob DescriptionJob DescriptionUNLIMITED PTO!We are looking to add a Commercial HVAC Service Technician to our growing team.Up to $35/HRPLUS+BONUSES!What We Offer:Dispatch from home, take home vehicleCompany gas card, phoneUNLIMITED Paid vacationPaid holidaysJust as we take excellent care of our customers, we strive also to create a healthy work/life balance...
-
Commercial HVAC Service Technician
3 days ago
Waltham, United States Blue Collar Services Full timeJob DescriptionJob DescriptionUNLIMITED PTO!We are looking to add a Commercial HVAC Service Technician to our growing team.Up to $35/HRPLUS+BONUSES!What We Offer:Dispatch from home, take home vehicleCompany gas card, phoneUNLIMITED Paid vacationPaid holidaysJust as we take excellent care of our customers, we strive also to create a healthy work/life balance...
-
Certified Clinical Dialysis Technician
2 weeks ago
Waltham, United States American Renal Associates Full timeDialysis Patient Care Technician Our Patient Care Technicians provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as END Stage Renal Disease (ESRD). As a PCT you will monitor patients before, during, and after dialysis treatment including measuring and recording stats, initiating cannulation,...
-
Certified Clinical Dialysis Technician
3 days ago
Waltham, United States American Renal Associates Full timeDialysis Patient Care Technician Our Patient Care Technicians provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as END Stage Renal Disease (ESRD). As a PCT you will monitor patients before, during, and after dialysis treatment including measuring and recording stats, initiating cannulation,...
-
Commercial Refrigeration Technician
2 weeks ago
Waltham, United States THE BLUE COLLAR RECRUITER Full timeJob DescriptionJob DescriptionUNLIMITED PTO!We are looking to add a Commercial Refrigeration Service Technician to our growing team.Up to $35/HRPLUS+BONUSES!Performs maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in restaurants, convenient stores and cold storage facilities. Operates independently...