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Entry Level Customer Service Associates

1 month ago

Glen Burnie, United States Aurora Ripple Enterprises Full time

We are looking for an Entry Level Customer Service Associate. The Customer Service Associate will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Service Associates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer Service Associates can put themselves in their customers' shoes and advocate for them when necessary. Consumer feedback is priceless, and these individuals can gather that with ease. They are confident at troubleshooting and further investigation if they don't have enough information to resolve customer complaints or sales inquiries. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Openings start full-time, and no experience is required. We provide entry-level, on-the-job training

Customer Service Associate Daily Responsibilities:

  • Close and manage at least 8-15 new accounts per week
  • Grow lead base through sales referrals
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and client metrics
  • Handle customer awards program and keep customers earning free products through our rewards programs
  • Keep records of customer interactions, process customer accounts, and new customer sales
  • Follow sales procedures and guidelines for customer appointments
  • Go the extra mile
Desired Skills of our next Customer Service Associate:
  • Track record of over-achieving quota
  • Strong communication and active listening
  • Previous knowledge of customer service, sales, marketing, operations, or a related field
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Apply today, and our HR Staff will contact you within 24-48 hours to discuss the Customer Service Associate position and your qualifications

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