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Corporate Customer Success Manager

2 months ago

Morrisville, United States Lenovo Full time
General Information

Req #

WD00067587

Career area:

Sales Support

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, June 28, 2024

Working time:

Full-time

Additional Locations:
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

As a Lenovo Customer Success Manager, you will be a key advocate for our Corporate Enterprise customers, ensuring their success and satisfaction with Lenovo products and services. Your primary responsibilities will be to ensure new customers are onboarded quickly, and to drive adoption, usage, and value realization of Lenovo solutions, ultimately contributing to customer retention and expansion into additional lines of business.

Key Responsibilities:
  • White-Glove Onboarding Support: Provide personalized onboarding and implementation support to enterprise customers, ensuring smooth and efficient adoption of Lenovo products.
  • Streamlined Purchasing Processes: Work closely with customers to streamline their purchasing processes, reducing Lenovo's time to revenue and ensuring quick and seamless transactions.
  • Coordination with Contracts Management and Legal Teams: Collaborate closely with Contracts Management and Legal teams to prioritize customer issues, streamline negotiation processes, and reduce time to contract closure.
  • Adoption and Value Realization: Drive adoption of Lenovo solutions within customer organizations, ensuring they derive maximum value from their investment in Lenovo technology.
  • Data-Driven Health Monitoring: Utilize data analytics and monitoring tools to track the health and usage patterns of Lenovo products within customer environments. Proactively identify and address any issues or opportunities for optimization.
  • Complex Post-Sales Issue Resolution: Serve as a point of contact for resolving complex post-sales issues, collaborating with internal technical teams to ensure timely resolution and customer satisfaction.
  • Customer Retention and Expansion: Build strong relationships with key stakeholders within customer organizations. Identify opportunities for expansion of Lenovo products and services across different LOBs.
  • Customer Advocacy: Act as the voice of the customer within Lenovo, providing feedback to internal teams on product enhancements, feature requests, and areas for improvement.
Basic Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, Marketing, or a related field.
  • 5+ years experience
Preferred Qualifications:
  • Proven experience in a customer-facing role such as Customer Success Manager, Account Manager, or Sales Engineer within the technology industry.
  • Strong understanding of Lenovo hardware and services offerings.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to analyze data and provide evidence-based recommendations.
  • Prior experience with CRM software (e.g., Microsoft Dynamics) and customer success tools is a plus.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville

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