Current jobs related to Sr. Patient Experience Representative - Boston - Children's Hospital Boston
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Patient Experience Representative
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a key member of our Emergency Department, you will play a vital role in providing exceptional customer service and supporting administrative operations.Key ResponsibilitiesProvide positive and effective customer service to patients, families, and...
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Patient Experience Representative
4 hours ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical support team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesProvide positive and effective customer...
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Patient Experience Representative
4 days ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Emergency Department, you will play a critical role in providing exceptional customer service and supporting the administrative operations of our department.Key ResponsibilitiesProvide...
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Patient Experience Representative II
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Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This is a unique opportunity to make a meaningful impact on the lives of our patients and families.Key ResponsibilitiesProvide exceptional customer service to patients and families, responding to routine inquiries and resolving...
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Patient Experience Representative- Urology
3 weeks ago
Boston, United States Children's Hospital Boston Full time76801BRJob Posting Title:Patient Experience Representative- UrologyDepartment:UrologyAutoReqId:76801BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This...
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Patient Experience Representative- Urology
3 days ago
Boston, United States Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit...
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Patient Experience Representative II
1 month ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
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Patient Experience Representative II
3 days ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
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Neurology Patient Experience Representative
4 hours ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our Neurology team at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesProvide positive and effective customer...
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Per Diem Patient Experience Representative
2 days ago
Boston, Massachusetts, United States Children's Hospital Boston Full time{"Job Posting Title": "Per Diem Patient Experience Representative", "Department": "Radiology", "Job Posting Category": "Administration", "Job Posting Description": "We are seeking a Per Diem Patient Experience Representative to provide exceptional customer service to patients and families in our Radiology department. Responsibilities include: * Providing...
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Patient Experience Representative- Urology
3 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer...
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Temporary Patient Experience Representative
2 weeks ago
Boston, United States Children's Hospital Boston Full time76815BRJob Posting Title:Temporary Patient Experience Representative - RadiologyDepartment:RadiologyAutoReqId:76815BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and...
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Patient Experience Representative
2 days ago
Boston, United States Boston Children's Hospital Full timeBoston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...
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Patient Experience Representative
2 months ago
Boston, United States Boston Children's Hospital Full timeBoston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient Experience...
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Patient Experience Representative
2 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Boston Children's Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and...
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Patient Experience Representative
1 month ago
Boston, United States Boston Children's Hospital Full timeSchedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Temporary Patient Experience Representative
1 month ago
Boston, United States Children's Hospital Boston Full time76815BRJob Posting Title:Temporary Patient Experience Representative - RadiologyDepartment:RadiologyAutoReqId:76815BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and...
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Lead Patient Experience Representative
8 hours ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Lead Patient Experience Representative to join our Ophthalmology department. As a key member of our team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients and families.Key ResponsibilitiesProvide exceptional...
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Boston, United States Children's Hospital Boston Full time76672BRJob Posting Title:Patient Experience Representative- overnight weekends: NICUDepartment:Patient Services-NursingAutoReqId:76672BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience...
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Boston, United States Children's Hospital Boston Full time76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This...
Sr. Patient Experience Representative
3 months ago
75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus) Required schedule:7:30am – 4:00pm, Monday – Friday. 100% on-site. The Hybrid Sr. Patient Experience Representative will be responsible for: + Patient Encounter Management: + Provides positive and effective customer service that supports unit operations. + Collaborates with referring providers and practices. + Obtains required authorizations to compile patient and staff schedules. + Schedules patients and supports the patient encounter + Check In / Check Out: + Greets and directs patients, families and visitors. + Monitors daily schedule and coordinates flow with clinicians /supervisor. + Reconciles payments and prepares deposits, provides record of transactions in Hospital systems. + Facilitates and directs communication with Financial Counseling. + Administrative: + Maintains personal calendars for physician/supervisor(s). + Schedules meetings, programs and events. + Provides routine clerical support as needed. + Process Improvement: + Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. + Assists in implementing change in internal systems and procedures + Patient Experience Coordination: + Monitors clinic activity to ensure the best possible patient experience. + Assists with resolving customer service and scheduling issues. + Responds to patient’s needs, and situations requiring escalated service response. + Training: + Participates in the development of training program strains clinic staff in department systems, processes and terminology. + Provides assistance to other support staff in evaluating and resolving issues. + Serves as a resource on operations and procedures, payer and billing requirements + Individual Contributor: + May provide expertise and train staff in departmental procedures. To qualify, you must have: + High school diploma or GED required. + Minimum one year of healthcare admin experience required. + Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. + Ability to work with diverse internal and external constituencies. BCH offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. #LI-Onsite Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
