Network Operations Center Analyst

3 weeks ago

Oakton, United States Pinnacle Group Full time

Required: Work location is onsite in Oakton, VA.

Candidate must be a US Citizen.

Job Description:

  • The Network Operations Center Analyst works as part of an operations team using Clients iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.
  • Qualified candidates should have experience and knowledge of Cisco and Juniper routers from the Command line.
  • This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment.
  • The expectation is that the candidate will adapt to and drive change, as well as be resourceful and self-directed.
  • The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally.
  • The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers.
  • The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service.
  • ITIL knowledge/experience is desirable.
  • Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on clients behalf.

Qualifications

  • Bachelors Degree or equivalent industry or military experience
  • CCNA/CCNP or equivalent networking knowledge
  • Ability to diagnose complex routing issues (Cisco/Juniper)
  • Advanced understanding of OSPF, EIGRP, and BGP
  • WAN troubleshooting/problem determination
  • Excellent written and verbal communication skills

Additional, highly desired skills/experience for this assignment are:

Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination experience

  • Experience with F5 and/or Cisco ACE Load Balancer
  • Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
  • Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture

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