Network Operations Center Analyst
1 month ago
Exciting full-time opportunity This is an on-site position in Oakton, VA. Candidate must be a US Citizen.
The selected candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment. This may include off-shifts, nights and weekends. In addition, some substitute rotation may be required at times. These specific roles are for 2nd shift (3pm-1am; 4 10-hour shifts either Wed – Sat or Sun – Wed) and/or 3rd shift (estimated at 10pm – 6am ET; 4 10-hour shifts either Wed – Sat or Sun – Wed).
Key Responsibilities
- Work as part of an operations team using network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.
- Experience and knowledge of Cisco and Juniper routers from the Command line
- Must be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA environment
- Adapt to and drive change, as well as be resourceful and self-directed
- Excellent communication skills and clearly document and communicate their findings internally and externally
- Interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management and customers
Day to Day Responsibilities
- Bachelor’s Degree or equivalent industry or military experience
- CCNA/CCNP or equivalent networking knowledge
- Ability to diagnose complex routing issues (Cisco/Juniper)
- Advanced understanding of OSPF, EIGRP, and BGP
- WAN troubleshooting/problem determination
- ITIL knowledge/experience
Preferred Experience and Attributes
- Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination experience
- Experience with F5 and/or Cisco ACE Load Balancer
- Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
- Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture
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