Coordinator of Enrollment Services

Posting Details

Position Information

Classification Title

Job Title
Coordinator of Enrollment Services

FLSA
Exempt

Location
Main Campus

Position Length
20

Position Summary Information

Job Summary

Responsible for developing innovative enrollment advising sessions that meet the needs of a diverse student population in collaboration with the Executive Director of Strategic Enrollment and Coordinator of Student Recruitment - New Student Outreach. Plans, coordinates, and executes the communication plan that College Enrollment Coaches will follow utilizing student information systems and the CRM platform. Works closely with Admissions and Records to provide guidance to the College Enrollment Coaches on the processing of documents.

Essential Duties and Responsibilities
•Creates standard operating procedures and trains College Enrollment Coaches in providing information and assistance to prospective and new students and their families regarding the enrollment process and procedures.
•Works with the Office of Financial Aid to schedule trainings for the College Enrollment Coaches to aid new students on the financial aid application and submission of proper documentation utilizing Self-Service platform. .
•Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students.
•Works collaboratively with the Coordinator of Student Success to transition enrolled students after the census day of each term to introduce the students to their new Student Success Coach.
•Maintains awareness of best practices, emerging trends, and new legislation relating to Admissions, Records, recruitment, and advising to best gear their team.
•Develop partnerships with every area of the College to ensure College Enrollment Coaches accurately inform students regarding College support services, resources, and curricular and co-curricular offerings. Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process.
•Establishes and maintains relationships with academic, career, and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs.
•Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families. Collaborates with College departments to ensure accurate delivery of information in orientation sessions.
•Assists with commencement exercises.
•Assists with the development, implementation, and monitoring of related policies and procedures in collaboration with the College Student Services functional area.
•Assists with the process of systematic review and evaluation of the Enrollment Advising in collaboration with the Executive Director of Strategic Enrollment area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
•Maintain accountability for meeting FERPA and other relevant federal, state, and College's student records directives and procedures.
•Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
•Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
•Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
•Completes all required training and professional development sessions sponsored by Texas Southmost College (TSC).
•Supports the values and institutional goals as defined in the College's Strategic Plan.
•Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
•Serves on committees as appropriate and as appointed by supervisor.
•Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
•Performs other duties as assigned.

Required Knowledge and Skills
•A strong commitment to the mission of the community college.
•Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
•Demonstrated organizational skis in handling, directing and prioritizing multiple and complex assignments/projects and maintaining records.
•Demonstrated knowledge of the admissions and records processes for new, returning and transfer students.
•Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
•Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and/or boards of directors.
•Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions.
•Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
•Proficiency using e-tools in the delivery of advising services.
•Ability to perform in excel in a high-tech all-digital environment.
•Excellent customer service skills and interpersonal skills.
•Ability to handle sensitive and extensive confidential data.
•Problem solving skills and ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
•Experience of working effectively in a team environment with a customer service focus.
•Excellent customer service skills and interpersonal skills.
•Excellent oral and written communication skills.
•Proficiency with use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.

Required Education and Experience
•Bachelor's degree from an accredited college or university with at least two years of experience with sales, advising, recruitment or marketing in higher education or related industries, OR an associate's degree from an accredited college or university with three (3) years of experience working in sales, advising, recruitment or marketing in higher education or related industries.
•Must have knowledge and experience with admissions-related rules and regulations in a higher education setting.

Preferred Education and Experience
•Bilingual in English-Spanish.
•Master's degree from an accredited college or university

Certificates and Licensures
•None required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands and fingers to handle objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Posting Detail Information

Posting Number
2024159TSC

Open Date
10/10/2024

Close Date

Open Until Filled
Yes

Special Instructions Summary

Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative).Your application is not considered complete until all required documents have been attached.

Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB.You will not be able to attach documents after your application has been submitted.

Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.

Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:

Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520

For eTranscripts please use email address: cristina.garcia@tsc.edu

The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: www.naces.org.

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