Customer Care Representative Temporary

2 months ago

Salisbury, United States Exelon Full time

**Customer Care Representative Temporary**

Location: Salisbury, MD, United States

Organization: PHI Service Company

Job ID: 237105

Date Posted: Feb 23, 2022

Job: Customer Service

Share: mail **Job Description**

**Description**

At Exelon, we've got a place for you

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon

PRIMARY PURPOSE OF POSITION

Customer Care Representatives will provide efficient and courteous customer relations. They will maintain contact with residential and commercial customers through all communications media. They will handle customer inquiries and service, providing information related to, but not limited to: billing, payment processing, collections, field orders, marketing and company policy questions, etc.

**Qualifications**

Required:

Experience demonstrating skill working with internal and external customers in a positive and professional manner to resolve complaints and/or respond to inquiries to include the following:

- greeting customers and establishing rapport;

- showing empathy with customers concerns/situation;

- listening to, acknowledging, asking questions, and responding to customer questions and objections to understand their needs or issues;

- communicating information in terms that are understandable to the customer;

- determining a course of action, and taking action, to resolve customer issues/objections; and,

- informing customers of the action(s) taken and ensuring they understand those actions.

Experience demonstrating skill dealing with different types of customers (for example, irate, delinquent, etc.).

Experience demonstrating skill applying correct policies, procedures, and guidelines to resolve a customer inquiry/complaint.

Experience demonstrating skill using computerized database/job aids to access information needed to assist customers to include:

- entering relevant information (e.g., customer name, account number); and,

- documenting the pertinent facts surrounding customer calls to maintain a current account history.

Experience demonstrating skill using basic arithmetic to compute customer billing inquiries (specifically subtraction, multiplication, division, percentages, averages, and rates).

Experience demonstrating skill learning about and keeping abreast of changes to products and/or services, company policies, and operating procedures.

Experience demonstrating skill using PC-based e-mail software and the Internet.

Ability and willingness to talk over the telephone with customers and maintain composure for long periods of time.

Ability and willingness to respond to calls that are primarily credit and collection based.

Ability and willingness to sit and wear a headset for long periods of time.

Ability and willingness to input data into the computer for extended periods of time.

Ability and willingness to meet productivity and quality standards on a daily basis.

Ability and willingness to perform in a structured environment (for example, scheduled breaks, meetings, training, lunches).

Ability and willingness to successfully complete the training program and apply this training in the work environment.

Ability and willingness to participate and contribute in team or company meetings.

Ability and willingness to work at various Company locations.

Ability and willingness to work rotating shift schedules and overtime as required. This may require being held over at the end of a shift or being asked to return to work within a short period of time (for example, within an hour) after being called back

Ability and willingness to perform as an essential employee, which means reporting to work in any emergency situation such as storm conditions, equipment failures, etc.

Must successfully pass qualification test.

Must successfully pass a drug test.

Must successfully pass a Criminal History Background Check

Preferred:

Bilingual (Spanish).

Experience demonstrating skill working in a call center environment.

Experience demonstrating skill handling a high volume of complex customer calls with little or no "down time."

Experience demonstrating skill following up with customers after calls, as required.

Experience demonstrating skill using PC-based word processing and spreadsheet software.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

  • Temporary Call Center Representative

    4 weeks ago

    Salisbury, Maryland, United States State of Maryland - COMP Revenue Administration A Full time

    Introduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONSalisbury, Maryland\r POSITION DUTIESDo you enjoy...

  • Barista - Temporary

    3 months ago

    Salisbury, United States Barnes & Noble Full time

    **Barista - Temporary** **Location** MD - Salisbury - Salisbury - 2145 **Classification** Temporary **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special by welcoming each guest and creating the perfect handcrafted beverages. They are...

  • Bookseller - Temporary

    3 months ago

    Salisbury, United States Barnes & Noble Full time

    **Bookseller - Temporary** **Location** MD - Salisbury - Salisbury - 2145 **Classification** Temporary **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafs. Booksellers are the heart of our stores who help make each store special and uniquely tailored to the customers who...

  • Customer Service Representative

    7 days ago

    Salisbury, United States Dover Corporation Full time

    Location: Salisbury, MD, US, 21801 #job-location.job-location-inline { display: inline; } Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystem Customer Service Representative, Customer Service, Representative, Microwave, Contracts, Territory Manager,...

  • Customer Service Representative

    2 weeks ago

    Salisbury, United States Labor Finders Full time

    Your Job We are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face. The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service...

  • Healthcare Customer Service Representative

    5 days ago

    Salisbury, Maryland, United States Select Physical Therapy Full time

    Become a part of our team as a Healthcare Customer Service RepresentativeAre you interested in a fulfilling role within the healthcare sector? We are looking for a committed individual to join our organization as a Healthcare Customer Service Representative. In this position, you will be instrumental in ensuring that every patient receives outstanding...

  • Customer Service Representative

    4 days ago

    Salisbury, Maryland, United States Snow & Rock Full time

    Position: Customer Service Representative - RetailAre you eager to become part of a vibrant team in the retail sector? Snow & Rock, a leader in outdoor gear and apparel, is committed to encouraging sustainable outdoor adventures. With backing from esteemed brands, we strive to motivate everyone to embrace the great outdoors. Our ambitious vision for the...

  • Customer Care Associate

    5 days ago

    Salisbury, Maryland, United States Domino's Franchise Full time

    Job Title: Customer Service Representative Become Part of Our Team Are you in search of a role that provides adaptability, attractive pay, and a lively workplace? Your search ends here! We are actively looking for Customer Service Representatives to manage incoming inquiries and assist with pizza preparation tasks. If you possess a collaborative spirit and...

  • Customer Service Representative

    1 week ago

    Salisbury, United States Dover Corporation Full time

    Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester,...

  • Customer Service Sales Representative

    3 days ago

    Salisbury, United States CarMax Full time

    6034 - Salisbury - 1801 North Salisbury Blvd, Salisbury, Maryland, 21801CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Admin Customer Care Representative

    3 months ago

    Salisbury, United States Retail Business Services Full time

    Address: USA-NC-Salisbury-2085 Harrison Road Store Code: Contact Centers (5117060) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA...

  • Customer Support Representative

    5 days ago

    Salisbury, Maryland, United States Wickes Full time

    Exciting Opportunity at WickesLocation: VariousWickes is seeking enthusiastic individuals to enhance our customer engagement and satisfaction. As a key member of our customer service team, you will:Contribute to a collaborative environment that prioritizes quality, brand integrity, and team spirit.Engage with customers to improve their shopping experience...

  • Sales Representative

    4 weeks ago

    Salisbury, United States Mondelez International Full time

    Join our Mission to Lead the Future of Snacking. Are you ready to make it happen at Mondelēz International? Sales Representative Become one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative...

  • Sales Representative

    4 weeks ago

    Salisbury, Maryland, United States Mondelez International Full time

    Join our Mission to Lead the Future of Snacking. Are you ready to make it happen at Mondelēz International?Sales RepresentativeBecome one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts...

  • Customer Support Representative

    5 days ago

    Salisbury, Maryland, United States Wickes Full time

    Exciting Career Opportunity at WickesLocation: Various LocationsBecome an integral part of a team that prioritizes quality, brand integrity, and employee satisfaction.Contribute to enhancing customer satisfaction through engaging store initiatives.Benefit from comprehensive training, ongoing support, and opportunities for professional development in a...

  • Sales Representative

    4 weeks ago

    Salisbury, United States Mondelēz International Full time

    Become one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts a sales expert to retail stores and partnering up with nationally recognized customers such as Walmart, Kroger, Target and...

  • Customer-Focused Sales Representative

    4 days ago

    Salisbury, Maryland, United States Tapi USA LLC Full time

    Position: Retail Sales AdvisorCompany: Tapi USA LLCLocation: Salisbury, WiltshireExperience Level: Entry-levelCompensation: OTE 25,000ABOUT USAt Tapi, we are not just another flooring retailer; we are pioneers in transforming the flooring industry. With over 150 stores and a fleet of mobile showrooms, we are dedicated to providing unparalleled service to our...

  • Sales Representative

    1 month ago

    Salisbury, United States Mondelez International Full time $42,000 - $45,000

    Join our Mission to Lead the Future of Snacking. Are you ready to make it happen at Mondelēz International?Sales RepresentativeBecome one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts...

  • Customer Support Specialist

    5 days ago

    Salisbury, Maryland, United States Domino's Franchise Full time

    Job Title: Customer Service Representative Become Part of Our Team Are you in search of a role that provides flexibility, competitive pay, and an engaging work atmosphere? Your search ends here! We are actively looking for Customer Service Representatives to manage incoming calls and assist with pizza preparation tasks. If you possess strong teamwork...

  • Sales Representative

    4 weeks ago

    Salisbury, Maryland, United States Mondelez International Full time

    Job Description Join our Mission to Lead the Future of Snacking. Are you ready to make it happen at Mondelez International? Sales Representative Become one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales...