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Customer Care Service Specialist
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We are seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Pay/Schedue Pay is $17-$20/hour based on experienceSchedule is 11am-8pm Monday, 10am-7pm Tuesday-Friday and every 4th SaturdayBenefitsHealth, vision, and dental insurance with family and child coverageShort and long-term disability insurance and life insurance at group ratesAfter 1 year, a 401(k) with company matching dollars up to 4%Paid time offWe also offer great "in-house" benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.Responsibilities Assist customers through all aspects of service and general inquiries via phone and email - ensure 100% customer satisfactionHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionGenerate and prospect new customers through owner loyalty processesCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office Professional personal appearanceEnthusiastic personalityUpbeat, positive, "smile" on the phoneProfessional work ethicWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
