Current jobs related to Account Resolution Specialist - West Columbia - RoundPoint Mortgage Servicing
-
Escalations Resolution Specialist
2 weeks ago
West Des Moines, Iowa, United States Wells Fargo Full timeEscalation Resolution SpecialistWe are seeking a highly skilled Escalation Resolution Specialist to join our team at Wells Fargo. As an Escalation Resolution Specialist, you will be responsible for researching and resolving escalated inquiries and complaints involving deposit accounts and branch banking products and services.Key Responsibilities:Research and...
-
Dispute Resolution Specialist
2 weeks ago
West Palm Beach, Florida, United States Dane Street, LLC Full timeJob Title: Dispute Resolution SpecialistWe are seeking a highly motivated and detail-oriented Dispute Resolution Specialist to join our team at Dane Street, LLC. As a Dispute Resolution Specialist, you will play a critical role in ensuring that medical billing information and coding are accurate and compliant with established program standards.Key...
-
Accounts Receivable Specialist
2 weeks ago
Columbia, South Carolina, United States Cordia Resources by Cherry Bekaert Full timeJob Title: Accounts Receivable SpecialistCordia Resources by Cherry Bekaert is seeking a detail-oriented and experienced Accounts Receivable Specialist to manage invoicing, collections, and reconciliation processes.Key Responsibilities:Invoice Management: Prepare and issue invoices to customers in compliance with contract terms, ensuring accuracy and...
-
Senior Resolution Specialist
1 week ago
West Orange, New Jersey, United States PPLSI Full timeJob SummaryThe L.E.A.D. Senior Resolution Specialist plays a critical role in ensuring customers are satisfied with products, services, and features. This position is key in building a world-class customer experience and redefining the way consumers think about protection and customer service.Responsibilities:Provide guidance and coaching to internal...
-
Columbia, United States TEKsystems Full timeJob DescriptionJob DescriptionJob Title: Claim Resolution Specialist - Bilingual English/SpanishLocation: Columbia, SC (Hybrid)Job Schedule: Flexible, HybridJob Hours: 8-hour shift between 7:30 am - 6:00 pm CST (Openers and Closers Needed)Job Type: Full-time, Flexible ScheduleJob Function: Claims & Customer ServiceLanguages Required: English/Spanish...
-
Infection Prevention Specialist
2 weeks ago
Columbia, Maryland, United States HealthCare Resolution Services Full timeJob Title: Infection PreventionistAt HealthCare Resolution Services, we are seeking a highly skilled Infection Preventionist to join our team. The successful candidate will be responsible for implementing and reviewing our infection prevention program, ensuring that existing standards and guidelines are incorporated into practice.Key Responsibilities:Develop...
-
Accounts Receivable Specialist
5 days ago
West Columbia, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of an Accounts Receivable Specialist for a client located in West Columbia, South Carolina. The role involves handling complex billing and cash applications, preparing deposits, and managing customer accounts. The Accounts Receivable Specialist will be using multiple internal systems and QuickBooks to track...
-
Infection Prevention Specialist
4 weeks ago
Columbia, South Carolina, United States HealthCare Resolution Services Full timeJob SummaryWe are seeking a highly skilled Infection Preventionist Professional to join our team at HealthCare Resolution Services. The successful candidate will be responsible for developing and implementing effective infection prevention strategies to ensure a safe and healthy environment for our patients and staff.Key ResponsibilitiesDevelop and implement...
-
Insurance Claims Resolution Specialist
1 month ago
Columbia, South Carolina, United States WNS Global Services Full timeJob SummaryWe are seeking a highly skilled and bilingual Insurance Claims Representative to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving insurance claims in a timely and efficient manner.Key ResponsibilitiesCustomer Service: Respond...
-
Accounts Receivable Specialist
1 month ago
Columbia, Maryland, United States Convergint Federal Solutions Full timeJob DescriptionThe Accounts Receivable Specialist plays a critical role in managing the company's accounts receivable processes, ensuring the timely collection of outstanding invoices, and maintaining accurate financial records.Key Responsibilities:Invoice Generation: Generate and distribute accurate invoices to clients based on contract terms and project...
-
Accounts Receivable Specialist
4 weeks ago
Columbia, Maryland, United States Convergint Federal Solutions Full timeAccounts Receivable SpecialistConvergint Federal Solutions is seeking a highly skilled Accounts Receivable Specialist to join our team. As a key member of our finance department, you will play a critical role in managing our accounts receivable processes, ensuring timely collection of outstanding invoices, and maintaining accurate financial records.Key...
-
Customer Service Resolution Specialist
4 weeks ago
Columbia, Maryland, United States 3 Day Blinds Full timeAbout 3 Day BlindsWe are a leading national retailer and manufacturer of quality custom made blinds, shades, draperies, and shutters. Our mission is to transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.Job SummaryWe are seeking a Customer Care Resolution Associate to ensure our...
-
Infection Prevention Specialist
2 weeks ago
Columbia, Maryland, United States HealthCare Resolution Services Full timeJob SummaryWe are seeking a highly skilled Infection Preventionist to join our team at HealthCare Resolution Services. The successful candidate will be responsible for developing and implementing effective infection prevention strategies to ensure a safe and healthy environment for our patients and staff.Key ResponsibilitiesDevelop and implement infection...
-
Customer Service Resolution Specialist
3 days ago
West Palm Beach, Florida, United States Contemporary Staffing Inc Full timeCustomer Resolutions CoordinatorContemporary Staffing Solutions (CSS) is seeking a skilled Customer Resolutions Coordinator to ensure customer satisfaction by addressing and resolving customer concerns and inquiries. This role plays a vital part in managing customer communications, resolving issues promptly, and collaborating with internal teams to deliver...
-
Accounting Specialist
1 month ago
Columbia, South Carolina, United States Excelsior Staffing Full timeJob SummaryExcelsior Staffing is seeking a highly skilled Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for processing receipt transactions and maintaining tenant accounts balances.Key ResponsibilitiesTransaction Processing: Process receipt transactions and maintain tenant accounts balances, which may include...
-
Revenue Cycle Account Analyst
4 weeks ago
West Columbia, South Carolina, United States Recruiting Solutions Full timeAbout the RoleWe are seeking a highly skilled Revenue Cycle Account Analyst to join our team at Recruiting Solutions. As a key member of our Virtual Business Office Associates, you will play a critical role in analyzing project inventory, identifying trends, and providing performance improvement measures and resolution steps.Key ResponsibilitiesParticipate...
-
Revenue Cycle Account Analyst
5 days ago
West Columbia, South Carolina, United States Recruiting Solutions Full timeAccount Analyst | Responsibilities and MetricsAre you looking for a challenging role in a dynamic and growing organization? Our Virtual Business Office Associates team is seeking a skilled Account Analyst to join our team.Hiring remotely from various locations, including FL, GA, TX, NC, SC, VA, KY, and AL.What's in it for you:Contribute to a fast-paced and...
-
Claims Resolution Specialist
2 weeks ago
West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full timeJob SummaryWe are seeking a skilled Claims Customer Service Advocate I to join our team at BlueCross BlueShield of South Carolina. As a Claims Customer Service Advocate I, you will be responsible for responding to routine inquiries, identifying incorrectly processed claims, and completing adjustments and related reprocessing actions.Key...
-
Accounting Specialist
6 days ago
Columbia, South Carolina, United States Cordia Resources Full timeJob OpportunityCordia Resources, a leading staffing agency, is partnering with a global tech firm to find a skilled Billing Specialist with Costpoint experience for a 3-month contract position in Columbia, MD.Key Responsibilities:Process incoming payments, ensuring accuracy and credibilityManage account statuses, identify inconsistencies, and update accounts...
-
Escalation Resolution Specialist
3 weeks ago
West Des Moines, Iowa, United States Dexian Full time{"h1": "Escalations Representative 3", "p": "At Dexian, we are seeking a highly skilled Escalations Representative 3 to join our team. As a key member of our support team, you will be responsible for providing resolutions for client inquiries and complaints. Responsibilities: * Support less experienced individuals in providing resolutions for client...
Account Resolution Specialist
3 months ago
South Carolina, Fort Mill, South Carolina, United States of America
Job Description
Posted Wednesday, June 12, 2024 at 4:00 AM
Position Summary
The Account Resolution Specialist is responsible for making outbound calls and receiving inbound calls for RoundPoint’s customers who are presently more than 30 days delinquent, in active loss mitigation, and/or going through the insurance claims process.
The Account Resolution Specialist reports to the Account Resolution Supervisor; and must develop strong working relationships with co-workers and customers.
Primary Responsibilities
Determine why customers are delinquent, formulate delinquency resolution strategy with the customer, and establish cash flow, when applicable, through the delinquency resolution process, and create a sense of urgency to resolve the delinquency.
Effectively communicate with customers to obtain full understanding of their financial picture and their long-term commitment to resolve delinquency and maintain their monthly payments.
Accurately identify customers requiring loss mitigation assistance, properly handle the referral process, and thoroughly prepare the customer for the loss mitigation process and requirements.
Guide customers through the various stages of the loss mitigation or loss draft process; this includes, but is not limited to collected applicable documents, collecting trial payments, and discussing the various milestones.
Take ownership of and create a Story Worthy Customer Experience throughout each contact.
Foster a positive work culture conducive to collaboration and growth.
Document customer account activities thoroughly and concisely.
Make appropriate decisions quickly and effectively.
Required to abide by all applicable regulatory and departmental practices and procedures.
Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.
Qualifications
Required:
Computer proficiency.
Ability to apply mathematical concepts and calculations.
Strong oral, written, and interpersonal skills, strong customer-service skills including courteous telephone etiquette.
Ability to interpret policies and procedures and communicate effectively.
Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures.
Ability to work under stress and pressure and respond to inquiries with tact, diplomacy, and patience.
Ability to work in a team environment.
Ability to exercise discretion on sensitive and confidential matters.
Strong sense of urgency about solving problems, meeting challenging deadlines, and achieving goals
Previous collections, customer service, call center experience preferred.
Director7 and Five9 experience is a plus.
A college degree is preferred.
About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 850,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
South Carolina, Fort Mill, South Carolina, United States of America
#J-18808-Ljbffr