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Customer Service Representative

4 months ago


Draper, United States 1-800 CONTACTS Full time

**Customer Service Representative - March 28, 2022 (Immediate Work at Home)**

at 1-800 Contacts Draper, UT At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Sales and Service Reps have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture

**The Details:**

* Start Date: March 28, 2022

* Training: Three weeks, M-F, 10 AM to 5 pm MST. Fourth week, your selected schedule *(Training will be virtual and performed remotely and you will continue to work remotely after training.)*

* Full Time positions only (30 to 40 hours per week)

* Starting base pay: $15.00 per hour + bonus potential

* Shifts between 11 AM 11 PM

* Required Saturday or Sunday shift

**Why You Want To Work Here:**

* Monthly performance bonuses (up to $6 per hour)

* Career pathing, internal internships and other development opportunities

* Free UTA Pass

* Tuition reimbursement

* Bi-Annual performance raises

**Things Youll Do:**

* Answer inbound calls, no cold calling required

* This is a sales job, you will consult customers on the best value for their contact lens purchases

* Provide top notch customer service in a fast paced environment

* Deliver solutions to customers in a way that creates a positive experience

* Maintain high performance metrics including: quality, availability, adherence, and revenue per call (again, sales)

* Be able to problems solve and think fast keeping the customer and company in mind

* Smile through the phone and have amazing phone presence

**Things Youll Need:**

* High school diploma (or GED equivalent)

* Great typing/computer skills (at least 35 words per minute)

* Hustle and tireless work ethic

* Self-starter, driven, motivated, proactive, and disciplined

* Be innovative and think on the fly

* Ability to show up to work on time and work your scheduled shift

* Previous experience in Customer Service and Sales

* Know how to have fun and work hard

* Live the company values: Make Her Day, We Win as a Team, We Live for the Impossible, We Champion You

* Previous sales experience is preferred, not required

* Be able to problems solve and think fast keeping the customer and company in mind

* Smile through the phone and have amazing phone presence

**Perks:**

* Free eye exams for your entire family

* Deep discounts on lenses, glasses, and other services

* Amazing healthcare coverage

* 401(k) match

* Exposure and training to other roles in the company

For many years we have provided the following benefits. COVID has put these on pause but we hope to get back to them or something equivalent. Just know you will join a company who is agile and adapting to continue taking care of our associates.

* In-house restaurant with highly discounted meals (Steak dinner under $6.00)

* Free snacks, ice cream, and drinks every day

* Full gym with various classes (yoga, cycling, etc.)

* Free personal trainers

* Numerous fun company events

If yes, please provide the following: Conviction: Location: Date: Result or outcome: [Please do not include arrest records]. If no, enter N/A. *

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 1-800 Contactss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

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* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

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