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Member Service Representative
1 month ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans. Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications. Counsel current and prospective members about Navy Federal's products and services. Ensure cash and other negotiable instruments are handled properly. Identify opportunities to cross service products and increase product penetration. Perform platform banking functions. Assist level I team members. Understand and comply with federal and other regulations relating to financial products and services. May assist with Branch Office vault opening, closing and balancing procedures. May serve as a Branch Office and/or ATM vault custodian. Perform other duties as assigned. Qualifications Ability to work independently and in a team environment. Working knowledge of savings and checking products, accounts and services. May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need. Effective active listening skills to accurately respond to inquiries and account requests. Effective organizational, planning and time management skills. Effective research, analytical, and problem solving skills. Effective skill building effective relationships through rapport, trust, diplomacy and tact. Effective skill exercising initiative and using good judgment to make sound decisions. Effective skill maintaining composure in a high production and changing environment. Effective skill navigating multiple screens and PC applications and adapting to new technologies. Effective skill performing mathematical calculations and working accurately with numbers. Effective verbal and written communication skills. Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution. Experience in working in a credit union environment. Hours: Available Monday - Saturday, hours based on business needs. Location: 825 Bestgate Road, Annapolis, MD 21401. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. About Us You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability. #J-18808-Ljbffr
