Patient Services Representative

2 months ago

Grand Forks, United States Spectra Health Limited Full time
JOB SUMMARY: The Patient Services Representative promotes a high level of customer service and facilitates a caring environment for patients. The PSR works to balance the needs of the patient with the needs of the clinic. The PSR is responsible for greeting each patient, scheduling, and registering all patients, and receiving and documenting accurate information from patients in Spectra's electronic medical record. The PSR position requires the ability to multitask while maintaining accuracy. The ideal PSR will work to facilitate an appointment process that is both caring and efficient. The PSR reports directly to the PSR Coordinator.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES
  • Review and comply with regulatory standards.
  • Strict adherence for privacy and confidentiality, for both patients and employees of Spectra Health
  • Champion Spectra Health's organizational values of Compassion, Trust, Respect, Equity, and Inclusivity.
  • Affirm Spectra Health's culture of safety by demonstrating actions and behaviors that consistently contribute to a positive and safe work environment for our employees and guests. (i.e., timely incident reporting, resolving hazards proactively, resolving privacy and security concerns, etc.).
  • A positive approach to teamwork, building collaborative positive relationships throughout the organization in order to share knowledge and experience.
  • Ability to work independently.
  • Be part of the solution, supporting change and participating in activities to promote organizational leadership.
  • Make decisions based on what's best for Spectra Health's patients.
  • Attend mandatory trainings and attend at least 80% of departmental meetings.
  • Adhere to all Spectra Health's policies and procedures and serves as a departmental champion of Spectra Health's Compliance Program activities.
ESSENTIAL JOB FUNCTIONS:
  • Greet all patients, visitors and co-workers in a professional, friendly and respectful manner.
  • Schedule patient appointments
  • Facilitate patient registration and the patient appointment process from Check-in through Check-out.
  • Verify and update patient demographics and insurance information.
  • Keep complete and accurate records of patient information in the appropriate medical records system.
  • Collect all insurance co-payments, nominal fees, and balances due on account, as applicable.
  • Communicate courteously and effectively on the phone and in person.
  • Obtain patient consents and appropriately document signatures on file.
  • Verify current insurance and co-pay information with patient and/or other systems.
  • Assist and support nursing/dental staff throughout the patient appointment process.
  • Assist the billing office to resolve insurance and billing questions.
  • Answer the phone, transfer appropriately, and record accurate messages as needed.
  • Assist with the distribution of courier mail.
  • Check fax machine and distribute to appropriate person.
  • Assist with keeping SpectraPlan records updated.
  • Make reminder calls to patients for upcoming appointments.
  • Research and resolve registration issues in the current medical records system.
  • Work with interpreters as need for patient appointments.
  • Maintain the ability to float between the front desks of the Grand Forks Medical Clinic, Larimore Medical Clinic, and the
  • Grand Forks Dental Clinic as needed.
  • Perform other duties as assigned.
JOB QUALIFICATIONS:

Required:
  • High school diploma or the equivalent.
  • Basic knowledge in Windows and Office applications
Preferred:
  • Knowledge of medical terminology.
  • Experience working with refugee and transient populations.
  • Past experience in a clerical health or dental care setting.

PHYSICAL REQUIREMENTS: The PSR is required to sit for long periods of time. They utilize a computer for their entire shift. They are also required to talk on the phone and actively listen for patient complaints. Occasionally, they may be asked to lift and/or move boxes or bins that weigh less than 20lbs. Any concerns about these physical requirements should be brought to the PSR supervisor immediately.

REMOTE WORK: The PSR position is not eligible for full-time or hybrid remote work. For more information about remote work, please see HR Policy 1.29 - Remote Work.

**Spectra Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, or gender identity.

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