Fall Protection Sales Support Engineer
3 weeks ago
Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
Field calls from end user customers and integrators, providing answers to technical product and application questions and product solutions appropriate for their needs.
Align end user customers with associated integrators as appropriate.
Support MSA Fall Protection Field Sales teams and MSA (Latchways) installers/integrators. Assist sales personnel in growing market share for MSA Engineered Systems and MSA Fall Protection products. Support, drive and monitor key sales opportunities with installers/integrators and end users.
Liaise with Fall Protection and Engineered Systems engineering teams to field questions and provide support.
Develop and maintain relationships with end user customers and installers/integrators as the first point of contact for all technical requirements.
Develop understanding of customer requirements and gain detailed knowledge of utility networks, system towers, and roofing industry.
Develop moderately complex engineered systems solutions with existing product portfolio to meet potential and existing end user customer needs.
Using existing utility, power transmission, roofing, and other industry job specific drawings, incorporate engineered systems solutions into structure or roofing design and supply to end user customer or integrator.
Review plans and provides guidance and direction to integrators as needed.
Read and coordinate architectural and structural drawings with engineering calculations.
Produce Bill of Materials for product within the design specifications
Communicate with end users and integrators during the development of drawings as needed.
Remain current with technical, industry, and product developments such as modifications, changes and enhancements for application in designs.
Visit customer sites, perform surveys and analysis of existing systems and offer engineered systems solutions as an alternative.
Review engineered systems in place for inspection and troubleshooting purposes. Provide training and support as needed.
May develop and/or provide training to integrators, field sales, end user customers and others as needed by using tools such as web casts, hands on training (including at the site), and reach out calls including monitoring results.
Coordinate and prioritize work for effective time management.
Provide a high level of customer satisfaction and build customer loyalty for repeat business and customer referrals revenue growth.
Qualifications
Special knowledge, skills and abilities required:
Proven ability to understand and apply technical product knowledge to project design, Bill of Materials development, market and field sales activities.
Demonstrated ability to learn, understand and apply regulatory requirements/standards (ex ANSI, OSHA, and CSA) to design application.
Proven ability to read 2D and 3D documents and other Solid Modelling Software designs to provide effective customer solutions incorporating engineered systems into structure design.
Strong communication skills including verbal, written, presentation with ability to communicate with all levels of staff and translate technical expertise to non-technical audience as needed.
Proven ability to develop, organize and conduct technical training presentations to a variety of audiences including field sales, integrators, and end user customers.
Ability to provide creative problem-solving in product and systems offerings to suit customer needs.
Ability to maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Ability to perform physical demands of tower climbing and working at height.
Ability to lift 50lbs with no additional support.
Education/Experience Required
BSME or related degree, preferably from an ABET accredited program.
This position is posted at 4 different levels:
Sales Support Engineer I - 0-1 year minimum relevant experience.
Sales Support Engineer II - Two years minimum relevant experience.
Sales Support Engineer III - Five years minimum relevant experience.
Sr Sales Support Engineer - Seven years minimum relevant experience
Preferred:
Bachelor's in Mechanical Engineering, Civil Engineering, or related discipline.
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