Customer Care Rep

2 months ago


Trenton, United States ASSA ABLOY Full time

Career Opportunities: Customer Care Rep (28564)

Requisition ID 28564 - Posted - ASSA ABLOY Entrance Systems US Inc - BSP North America - USA: New Jersey (Hamilton) - Project/Program Management - Posting Country (1) - Yes - Entry level - No Travel Required

? Job Description Print Preview

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking candidates for a Customer Care Representative based in the Hamilton, NJ Key Accounts Center.

We seek a master communicator : The Customer Care Representative will be responsible for serving as customer liaison for a portion of ASSA ABLOY Entrance Systems Key Accounts. The CCR will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the companys service groups and customers, and plays an integral role in the companys overall success. Experience in a similar high-paced, customer service environment is essential.

Responsibilities:

+ Maintaining the relationships with companys major customers.

+ Updating customers with job completion statuses via email, phone, and portal.

+ Answering technician and customer phone calls and email requests.

+ Closing out and ensuring work orders are in a billable status on customers portals.

+ Preparing customer quotations for service repairs.

+ Maintaining customer reports and workflow management.

+ Proactively following up with customers upon request (phone/email).

+ Ability to multitask and juggle many assignments simultaneously.

+ Ability to operate in a fast-paced, high call volume, customer-focused office environment.

+ All other duties as assigned.

Requirements: The successful candidate will possess the following experience:

+ Must have prior experience working in a high-paced, customer service environment.

+ Proven hands-on experience in developing customer relationships.

+ Exceptional communication (written/verbal) skills.

+ Organized self-starter with an innovative system of follow up.

+ Ability to prioritize and execute required tasks with urgency.

+ Ability to take direction.

+ Ability to read and follow instructions, both written and verbal.

+ Must be a team player.

+ Proficient in MS Office Programs (Word, Excel, Outlook).

+ Must have a high school diploma; some college preferred.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.



  • Trenton, United States TEKsystems Full time

    Large Banking Client is looking for reliable employees that have experience working in the financial industry and customer service. This opportunity offers flexibility working from home, great compensation, and great team environment! Job Description:This is a sales support role focusing on various customer campaigns on business need. Will be in a fast...


  • Trenton, United States TalentBridge Holdings Corporation Full time

    Shift Details: Tuesday-Saturday 5:00AM - 1:30PM As a Customer Service Rep in our Last Mile services, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this...


  • Trenton, NJ, United States TEKsystems Careers Full time

    Large Banking Client is looking for reliable employees that have experience working in the financial industry and customer service. This opportunity offers flexibility working from home, great compensation, and great team environment! *Job Description:* This is a sales support role focusing on various customer campaigns on business need. Will be in a fast...

  • Call Center Agent

    3 months ago


    Trenton, United States Professor Gatsby's Heating and Cooling Full time

    Job DescriptionJob DescriptionProfessor Gatsby's Heating & Cooling in Trenton, NJ is searching for someone to put their excellent customer service skills to work as a full-time Call Center Agent - Inside Sales Rep. If you're friendly, energetic, and communicative, we'd love to have you on our team!Want an opportunity to work with the...


  • Trenton, NJ, United States TEKsystems Full time

    Large Banking Client is looking for reliable employees that have experience working in the financial industry and customer service. This opportunity offers flexibility working from home, great compensation, and great team environment! Job Description:This is a sales support role focusing on various customer campaigns on business need. Will be in a fast...

  • Inside Sales Rep

    3 months ago


    Trenton, United States Professor Gatsby's Heating and Cooling Full time

    Job DescriptionJob DescriptionLooking for a career where your sales prowess and organizational skills can shine? Join Professor Gatsby's Heating & Cooling team in Trenton, NJ as an Inside Sales Rep - Service Scheduler!Want an opportunity to work with the highest-rated HVAC company and earn as much as 60k + based on your performance?! We offer a...

  • Customer Service Rep.

    1 month ago


    Trenton, United States TeknoGRID, LLC Full time

    A CSR is responsible for engaging with customers on behalf of TEKNOGRID. The duties of this position include answering phone calls, emails, participating in meetings, and maintaining expert knowledge about our company products or services to best help customers. RESPONSIBILITIES A Customer Service Representative must support internal and external customers....

  • Customer Service Rep

    2 months ago


    Trenton, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...


  • Trenton, United States TEKsystems Full time

    Description: This is a sales support role focusing on various customer campaigns on business need. Will be in a fast paced, high volume environment, mainly doing outbound calls in a scripted setting. Campaigns will vary and change from time to time. Will not be cold calls, instead be focused on former/active customers. -The Customer Service Rep handles...


  • Trenton, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...


  • Trenton, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionWe have an immediate opening for a Customer Service Representative/Shift Leader.Must be able to work various shifts per week.• Be authorized to work in the United States.Wage: To be discussedAdditional InfoMinimum Age16+ years oldAdditionalNow Hiring Customer Service Representative/Shift Leader!Great things are...


  • Trenton, United States Domino's Pizza LLC Full time

    We have an immediate opening for a Customer Service Representative/ Shift Leader. Must be able to work various shifts per week. - Be authorized to work in the United States. Wage: To be discussed. Additional Info. Minimum Age 16 years old. Additional Customer Service, Shift Leader, Service, Shift Lead, Restaurant, Retail


  • Trenton, New Jersey, United States Justice Cannabis Co Full time

    Overview The Patient Care Advocate is dedicated to providing an outstanding customer experience. This role guarantees that all transactions adhere to state regulations while ensuring that customer needs are acknowledged and addressed throughout the service process. Additionally, this position is responsible for maintaining accurate records in point-of-sale...


  • Trenton, United States Terumo Cardiovascular Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers...


  • Trenton, NJ, United States TEKsystems Careers Full time

    *Description:* This is a sales support role focusing on various customer campaigns on business need. Will be in a fast paced, high volume environment, mainly doing outbound calls in a scripted setting. Campaigns will vary and change from time to time. Will not be cold calls, instead be focused on former/active customers. The Customer Service Rep handles...

  • Customer Care Agent

    1 month ago


    Trenton, United States Somfy Group Full time

    As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a...


  • Trenton, New Jersey, United States Northpointe Staffing Professionals Full time

    Position OverviewThis position necessitates your physical attendance during the training phase, followed by a hybrid work model combining office and remote tasks.Working Schedule: Monday to Friday, 8:30 AM to 5:00 PMIn this role, you will facilitate support for Health Services and Utilization Management, serving as a liaison among Members, Physicians,...


  • Trenton, New Jersey, United States Bill McCandless Ford Full time

    Service Department Client Advisor at Bill McCandless FordBill McCandless Ford is seeking a committed professional to enhance our service and parts department. As a Service Department Client Advisor, you will be instrumental in fostering customer satisfaction and advocating for our exceptional services.Key Responsibilities:Responding to phone calls and...


  • Trenton, United States Domino's Franchise Full time

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with...


  • Trenton, United States Healthcare Businesswomen's Association Full time

    Job Summary Job Description Medline Industries, Inc. has an immediate opening for an experienced Urology Sales Representative for the New Jersey area. The position requires the ability to assimilate and deliver a high level of technical information as it relates to urology and CAUTI Prevention. Only candidates with experience in one or more of these areas...