Call Center Representative

4 weeks ago


Quincy, United States Home Bank Full time
Job Details

Level
Entry

Job Location
HB Q12 - QUINCY, IL

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Any

Job Category
Banking

Description

Duties & Responsibilities:
  • Ability to answer phones professionally
  • Working knowledge and use of Call Center Operating Software;
  • Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments;
    • Stop payments;
    • Check Orders;
    • Debit Card Restrictions;
  • Ability to learn and discuss Account products;
    • Consumer products;
    • Business products;
    • Interest Rates;
    • Credit Card Information;
  • Basic knowledge and understanding of Internet Banking/Mobile Banking
    • Assisting Customer change passcode and login over the phone;
    • Helping customer enroll in E-Statements
    • Ability to reset internet banking passcodes
    • Assist customer in downloading mobile banking app, accessing accounts, using app.
  • Other Duties as assigned
Qualifications

Requirements:
  • High school diploma
  • Detail oriented
  • Multi-tasking
  • Excellent communication skills
  • Be proficient with computer skills including Microsoft Word, Excel and Web based applications (data entry, email, etc.)


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