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SVP Client Partner
2 months ago
As an SVP, Client Partner, you drive client success. Providing overall direction and leadership to a dynamic multi-disciplinary and multi-geography team can be difficult, but your tact and good judgement when interacting with others allows you to tackle the challenge. You have the curiosity of a senior level strategist and know what it takes to manage and grow Critical Mass’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency. You will: Build strong teams and processes to service and grow the business in a dynamic and disrupted vertical. Actively learn the client’s business, competitive threats, and opportunities to immerse yourself in the financial vertical. Create an interactive environment that produces excellent work for agency and client. Be an inspired leader who sets context and tone. Play equal parts agency champion and client advocate, including balancing client and agency needs. Ensure effective communication and promote collaboration. Develop and nurture senior client relationships. Manage agency performance by understanding and diagnosing challenges, learning capabilities, and closing gaps. Lead and deliver on the account plan, targets, and business objectives. Partner with Finance and Operations to ensure account is well managed to assess opportunities to improve profitability. Ensure account activity is contributing to agency’s growth, including capability development, knowledge sharing, best practices, succession planning, and case studies. Adhere to and advocate for agency values and guidelines. You have: Senior management experience in a digital marketing, advertising, product development, or consulting discipline. Lead and influenced client engagements. In-depth understanding of consumer behavior, customer relationship management, product lifecycle management, and digital marketing. Expertise in building strong senior level client relationships across marketing, customer experience innovation design, technology procurement and finance. Passion for new technologies and digital products. Proven experience managing a sizable business unit, profitably. Understanding of product development process. Experience with waterfall and agile project methodologies. Appreciation for the craft of digital production. Entrepreneurial mindset and ability to successfully drive and deliver new and organic business. Superb organizational, written and oral communication and presentation skills. Outstanding attention to detail. Ability to react quickly to assess and implement solutions. Ability to travel internationally. Strong collaboration skills to manage complex teams and client relations across organizations. #J-18808-Ljbffr
