Process Expert ll

2 months ago

Denver, United States Society of Workforce Planning Professionals LLC Full time

Process Expert ll – Denver, CO – Elevance Health

Supports a single operations department by participating in project and process work. How you will make an impact: Research operations workflow problems and system irregularities. Develop tests, presents process improvement solutions for new systems, new accounts and other operational improvements. Develop and lead project plans and communicates project status. Support all aspects of outbound technologies. Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications: Schedule flexibility is a must; availability on Saturday, Sunday and evening hours (12 am ET closing). Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred. Previous experience in high-volume outbound contact center operations. Experience in multi-channel (voice, chat, e-mail, etc.) contact centers. Experience with the Genesys / Acqueon phone platform and dialer preferred. Experience in Outbound auto-dialer/predictive dialer administration:

Start/stop campaigns; prioritize calling lists to achieve daily/weekly/monthly targets Monitor campaigns and call agents to maximize productivity Update associate skills in telephony system to ensure appropriate call flow

Interface with contact center partners through meetings, e-mail, and instant messages. Contribute to Workforce Management team’s achievement of departmental objectives. Demonstrated ability to analyze existing and potential workflows, processes, supporting systems and procedures and identifying improvements. Strong written, oral and interpersonal communication skills. Excellent analytical, technical, and problem-solving skills. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $64,160 to $

115,488. Locations:

Colorado; Nevada, Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY, California, Washington In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Exempt Workshift: Job Family: BSP > Process Improvement We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com . Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contactability@icareerhelp.com for assistance. Job Board Archive

View an archive of past job postings here.

#J-18808-Ljbffr

  • Process Expert

    1 month ago

    Denver, United States Robert Bosch Group Full time

    Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. With over 22,700 associates, it is the largest software development center of Bosch outside Germany,...

  • Business Development Representative

    4 weeks ago

    Denver, United States Expert Seekers Training Full time

    Job DescriptionJob DescriptionJoin Our Dynamic Team and Launch Your Career to New Heights!Are you ready to embrace an extraordinary opportunity with our rapidly expanding company? We're amid explosive growth, with a continuous influx of client inquiries pouring in daily. Recognized as one of Inc. 5000's fastest-growing companies for six consecutive...

  • Business Development Representative

    3 weeks ago

    Denver, United States Expert Seekers Training Full time

    Job DescriptionJob DescriptionJoin Our Dynamic Team and Launch Your Career to New Heights!Are you ready to embrace an extraordinary opportunity with our rapidly expanding company? We're amid explosive growth, with a continuous influx of client inquiries pouring in daily. Recognized as one of Inc. 5000's fastest-growing companies for six consecutive...

  • Business Development Representative

    1 week ago

    Denver, United States Expert Seekers Training Full time

    Job DescriptionJob DescriptionJoin Our Dynamic Team and Launch Your Career to New Heights!Are you ready to embrace an extraordinary opportunity with our rapidly expanding company? We're amid explosive growth, with a continuous influx of client inquiries pouring in daily. Recognized as one of Inc. 5000's fastest-growing companies for six consecutive...

  • Expert Internal Accounting Processes and Projects

    3 weeks ago

    Denver, United States Lufthansa Group Full time

    Are you open minded and have a positive attitude with a high degree of flexibility? Can you work well under pressure, have ownership to assigned tasks? Do you have high team spirit and international experience? If so, this job was made for you! Come and see what we have to offer! Tasks Coordination and support of the customer companies regarding their...

  • Guest Service Expert>

    1 month ago

    Denver, United States Smashburger Full time

    Smashburger - 1201 16th St Mall Space 106 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize...

  • Guest Service Expert>

    2 months ago

    Denver, United States Smashburger Full time

    Smashburger - 832 E 120th Ave [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Guest Experience Expert

    3 weeks ago

    Denver, United States Marriott International, Inc Full time

    Additional Information Pay: $21.00/hourJob Number 24143517Job Category Rooms & Guest Services OperationsLocation The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth...

  • Product Expert

    4 weeks ago

    Denver, Colorado, United States Klaviyo Full time

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Guest Experience Expert

    1 month ago

    Denver, United States Marriott International Inc Full time

    Additional Information Pay: $21.00/hour Job Number 24125999 Job Category Rooms & Guest Services Operations Location The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth...

  • Guest Experience Expert

    2 weeks ago

    Denver, United States Marriott International, Inc Full time

    Additional Information Pay: $21.00/hourJob Number 24143517Job Category Rooms & Guest Services OperationsLocation The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    3 weeks ago

    Denver, United States Marriott International, Inc Full time

    Additional Information Pay: $21.00/hourJob Number 24143517Job Category Rooms & Guest Services OperationsLocation The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    3 months ago

    Denver, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • SCADA Automation Expert

    3 days ago

    Denver, Colorado, United States Converge Resources Full time

    Position Title: Automation/SCADA Subject Matter Expert (SME) Job Level: Lead Location: Denver area (Hybrid-remote) Key Responsibilities:Direct and oversee sophisticated automation and SCADA initiatives across diverse sectors, ensuring exceptional quality and performance standards.Supervise and engage in the design, development, and deployment of intricate...

  • Guest Experience Expert

    3 months ago

    Denver, United States Marriott International Inc Full time

    Job Number 24088442 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Denver, 1881 Curtis Street, Denver, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Client Relations Expert

    3 days ago

    Denver, Colorado, United States Blank Label Full time

    About Blank Label Blank Label is a renowned custom menswear brand dedicated to redefining the shopping experience for men. Our mission is to make custom clothing the new norm, transforming the way men approach their wardrobe. Since our inception in 2010, we have successfully crafted over 60,000 custom shirts online, establishing ourselves as a leader in the...

  • Process Engineer, EIT

    3 weeks ago

    Denver, United States Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we collaborate with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenge Process Engineer, Engineer, Wastewater, Technical, Water

  • EIT Process Engineer

    3 days ago

    Denver, Colorado, United States Tetra Tech Full time

    About Tetra Tech: We are dedicated to fostering a sustainable future through innovative engineering and consultancy solutions. Our experts work collaboratively to address the world's most pressing environmental challenges.Position OverviewAs a Process Engineer, you will play a vital role in our projects focused on wastewater management. Your contributions...

  • Environmental Process Engineer

    4 days ago

    Denver, Colorado, United States Tetra Tech Full time

    Tetra Tech is at the forefront of engineering and consultancy, committed to fostering a sustainable future. Our experts work collaboratively to address complex global challenges through innovative solutions and advanced technologies.Position OverviewAs a Process Engineer, you will play a crucial role in our projects focused on wastewater management.Key...

  • **Auto Finance Expert**

    1 hour ago

    Denver, Colorado, United States AUTOPAY Full time

    About UsAUTOPAY is a leading FinTech company that revolutionizes the auto finance industry with innovative solutions. Our mission is to provide customers with the best possible car loan experience.Job SummaryWe are seeking a highly skilled Auto Finance Expert to join our team. As a Loan Specialist, you will be responsible for analyzing customer data,...