Customer Service Specialist

2 months ago

Auburn Hills, United States JobRialto Full time
Job Summary:

Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required. A thorough understanding of the Quality System and business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Minimum Skills Required:

Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.

Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.

Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.

Salesforce.com and SharePoint experience is a plus.

This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

Ability to identify areas for improvement and implement change.

Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management

Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment

Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

Required:

College degree; previous customer service experience, SAP-R3 or equivalent experience

Education: Bachelors Degree

  • Mortgage Underwriter Specialist

    4 weeks ago

    Bloomfield Hills, Michigan, United States Customer Service Full time

    Job SummaryWe are seeking a highly skilled Mortgage Underwriter to join our team at Customer Service. As a key member of our financial services team, you will be responsible for reviewing and analyzing mortgage loan applications to determine creditworthiness and adherence to lending guidelines.Key Responsibilities:Conduct thorough analysis of loan files to...

  • Customer Service Representative

    1 month ago

    Auburn Hills, Michigan, United States Orkin Full time

    OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Orkin, the industry leader in pest management services. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.ResponsibilitiesField incoming...

  • Customer Service Liaison

    4 weeks ago

    Auburn Hills, Michigan, United States JobRialto Full time

    Job Summary:As a Customer Service Specialist at JobRialto, you will play a crucial role in promoting and implementing Functional Excellence in the CSR role. Your primary responsibility will be to provide domestic customer service according to the needs of the Business and Customers. You will be responsible for providing the Continuous Improvement of the...

  • Customer Service Representative

    3 weeks ago

    Auburn Hills, Michigan, United States Orkin Full time

    Overview:We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Field incoming requests, schedule service visits, and...

  • Customer Experience Specialist

    4 weeks ago

    Auburn Hills, Michigan, United States Sullivan Tire & Auto Service Full time

    Key Responsibilities: Greet customers and provide exceptional service Fulfill customer needs and build a loyal customer base Foster a positive and friendly environment Provide customers with product information and schedule appointments Handle customer tire and auto service needsRequirements: High school diploma or equivalent Strong sales and customer...

  • Customer Account Specialist

    4 weeks ago

    Auburn Hills, United States C.H. Robinson Full time

    This position requires the candidate to be on-site in our Metro Detroit location. Do your friends describe you as a people person? Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn acco Account Specialist, Customer Experience, Specialist, Operations, Customer Engagement, Retail, Account

  • Customer Experience Specialist

    4 weeks ago

    Auburn Hills, Michigan, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to...

  • Mail Processing Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States United States Postal Service Full time

    Job Summary:The United States Postal Service is seeking a highly motivated and detail-oriented individual to fill the Mail Processing Specialist position. As a Mail Processing Specialist, you will play a critical role in the processing and handling of mail, ensuring timely and efficient delivery to customers across the country.Key Responsibilities:Sort and...

  • Customer Service Representative

    4 weeks ago

    Auburn, New York, United States AdaptHealth LLC Full time

    Job Title: Customer Service SpecialistAdaptHealth LLC is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our patients, answering their questions, and resolving any issues they may have.Key Responsibilities:Develop and maintain a...

  • CNC Field Service Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States Marposs Corporation Full time

    Job DescriptionMarposs Corporation, a leading global producer of high precision measuring equipment and tooling, is seeking a skilled CNC Field Service Specialist to provide field service support to customers.The ideal candidate will have a strong background in CNC and general machine tool industry experience, with excellent troubleshooting skills and the...

  • Surgical Services Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States Diverse Lynx Full time

    Job Title: Surgical Services SpecialistJob Summary: We are seeking a skilled Surgical Services Specialist to join our team at Diverse Lynx. As a Surgical Services Specialist, you will play a vital role in assisting surgical teams before, during, and after surgical procedures.Key Responsibilities:* Prepare the operating room and arrange surgical equipment*...

  • Customer Service Representative

    4 weeks ago

    Auburn Hills, Michigan, United States Valeo Full time

    Valeo is a global technology company that designs innovative solutions to revolutionize mobility. As a Customer Service Representative, you will be part of a team that provides exceptional customer service and support to our customers worldwide.About the Role:You will be responsible for handling customer inquiries, resolving issues, and providing...

  • Customer Service Representative

    1 month ago

    Auburn Hills, Michigan, United States Sanhua International Full time

    Job OverviewSanhuais seeking a highly skilled Customer Service Representative to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate will utilize their high energy and strategy to provide excellent customer service, handling client orders, delivery, and maintaining and...

  • Customer Service Representative

    6 months ago

    Auburn Hills, United States Valeo Full time

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service Ambassador

    3 weeks ago

    Auburn Hills, Michigan, United States Valeo North America, Inc. Full time

    About the Role:As a Customer Service Representative at Valeo North America, Inc., you will be directly reporting to the Customer Service Manager. The primary responsibility of this role is to provide exceptional customer service and support to our clients. This involves handling customer inquiries, resolving issues, and ensuring overall customer...

  • Customer Service Representative

    4 months ago

    Auburn Hills, United States Kelly Services, Inc. Full time

    At Kelly, were seeking a Customer Service Representative to work at a premier company, in Auburn Hills, MI. Pay Rate: $24.50/hr Hybrid work schedule - 3 days in the office and 2 days from home Customer Service Representative: - Responding to custom Customer Service, Customer Service Representative, Representative, Project Management, Retail, Staffing

  • Customer Service Liaison

    1 month ago

    Auburn Hills, Michigan, United States NESCO Inc Full time

    Job Title: Customer Service RepresentativeAt Nesco Resource, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our domestic customers, promoting and implementing Functional Excellence in the...

  • Customer Service Representative

    3 weeks ago

    Auburn Hills, Michigan, United States Valeo Full time

    About the Role:As a Customer Service Representative at Valeo, you will be the primary point of contact for customers on all operational aspects, excluding sales negotiations. Your goal will be to provide exceptional service, ensuring customer satisfaction through proactive actions and key account follow-up.Responsibilities:Handle customer calls to deliver...

  • Customer Service Representative

    5 months ago

    Auburn Hills, United States Valeo North America, Inc. Full time

    Receive a best in class, total compensation package that provides a comprehensive benefits program with real financial value. About the Role:As a Customer Service Representative, you will be directly reporting to the Customer Service Manager the cust Customer Service, Customer Service Representative, Service Manager, Representative, Operations, Sales,...

  • Surgical Services Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States Diverse Lynx Full time

    Job Title: Surgical Services SpecialistJob Summary:We are seeking a skilled Surgical Services Specialist to join our team at Diverse Lynx. As a Surgical Services Specialist, you will play a vital role in assisting surgical teams before, during, and after surgical procedures.Key Responsibilities:Prepare the operating room for surgical proceduresArrange...