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Front Desk Supervisor

2 months ago

Park City, United States Westgate Resorts Full time
Company Description

Starting pay rate $21/Hour - Use our Daily Pay benefit and get access to your pay as you need it.

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Job Description

The Front Office Supervisor supports the Director of Front Office in overseeing daily operations related to guest reception, guest services, reservations, and concierge. This role includes managing financial performance and providing proactive strategic leadership. As an active business partner, the Front Office Supervisor contributes to achieving the company's goals, objectives, vision, mission, and values.
  • Directly supervises Front Desk and Guest Services team members, ensuring compliance with organizational policies and applicable laws.
  • Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.
  • Addresses complaints and resolves problems efficiently.
  • Schedules and directs Front Office team members as needed.
  • Serves as Manager on Duty in the absence of the General Manager and Front Office Manager.
  • Greets, registers, and assigns rooms to guests, entering information into the property management system.
  • Collects and posts security deposits during guest check-ins.
  • Explains room charges and processes payments by cash, check, or credit card.
  • Issues room keys.
  • Checks guests out of the property management and phone system.
  • Answers all phone calls to the front desk and operator, transferring calls as needed.
  • Responds to inquiries about hotel services, guest registration, and local shopping, dining, entertainment, shuttle, and travel directions.
  • Coordinates with housekeeping when VIP guests arrive.
  • Computes bills, collects payments, and makes change for guests.
  • Handles and counts cash, processes credit card payments and credits.
  • Makes and confirms reservations.
  • Posts charges, including rent, phone, and miscellaneous fees, to guest folios.
  • Balances all cash, credit card, and other postings to the daily report at the end of each shift.
  • Makes cash deposits in the safe.
  • Listens and finds solutions to guest problems, ensuring a high level of customer satisfaction.
  • Remains aware of room occupancy and availability.
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
  • High School Diploma or general education degree.
  • 1+ years of related experience and or training; or equivalent combination of education and experience.
  • 1+ years of supervisory experience.
  • Must be able to work weekends and holidays as needed.
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.
Additional Information

Why Westgate?
  • Discounted Ski pass benefit (while supplies last).
  • FREE Ski & Snowboard and Mountain Bike equipment Rentals.
  • FREE garage parking.
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
  • $2.00 in meals in Team Member Breakroom.
  • Comprehensive health benefits - medical, dental and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Wellness Programs.
  • Tuition Assistance.
  • Employee Assistance Program (EAP).
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.