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Specialist, Customer Technical Support
2 months ago
Employer Industry: Medical Diagnostics
Why Consider This Job Opportunity
Competitive pay up to $36.00 an hour, plus 10% shift differential
Opportunity for career advancement and professional development
Remote work arrangement available
Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k)
Chance to be part of a team dedicated to advancing healthcare and improving patient lives
Supportive and inclusive work culture that values diversity and individual perspectives
What To Expect (Job Responsibilities)
Provide technical support to customers through various communication channels
Resolve complex and routine issues related to hardware, software, assays, and training
Mentor and provide assistance to colleagues for routine troubleshooting
Distinguish between different types of issues and take appropriate actions to resolve them
Collaborate with the Urinalysis Supervisor and contribute to process improvement efforts
What Is Required (Qualifications)
Associate, vocational, or equivalent degree in Biology, Clinical Lab Science, Biomedical Engineering, Electrical Engineering, or Chemistry
3+ years of lab or field experience
Strong communication skills, both verbal and written
Willingness to travel to the Miami facility for instrument training
Ability to provide clear directions and guidance to customers
How To Stand Out (Preferred Qualifications)
Previous troubleshooting experience on electromechanical instrumentation
Experience in a medical technology call center or medical laboratory
Background in a customer service environment
#MedicalDiagnostics #TechnicalSupport #RemoteWork #CareerOpportunity #CompetitivePay
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