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Service Delivery Technician

4 months ago

Clearwater, United States Purple Communications Full time

**Service Delivery Technician**

Location: **Clearwater, FL** Department: **Service Delivery** **Description**

**Service Delivery Technician**

**Summary**:

This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, product configuration, shipping and receiving, and warehouse management. This includes a combination of tasks necessary for the receipt, storage, configuration, assembly, and shipment of product.

**Essential Duties and Responsibilities**:

* Provision videophone equipment

* Collaborate with technical leads to troubleshoot issues related to hardware, software, and licensing

* Maintain a clean and safe work environment

* Receive and stage inventory to be recorded in the accounting system

* Fulfill customer orders by packing and shipping each deliverable

* Follow procedures for inventory control and process work flow

* Reprogram computer equipment as needed

* Assist with special projects and assignments

* Other duties as assigned by the Team Leader or Sales Operations Manager

**Skills:**

* Ability to work with various operating systems such as Windows, iOS, and Android

* Experience working with MDM solutions is preferred

* Must be able to communicate effectively in writing

* Ability to communicate in American Sign Language is preferred

* Demonstrate attention to detail

* Support customer satisfaction

* Complete projects in a timely manner and meet deadlines

* Respond promptly to customer needs

* Assist in improving processes, products, and services

* Ability to foster a positive work environment

* Ability to multi-task and problem solve

* Ability to work well with others in a fast-paced environment

* Ability to lift up to 50 pounds repetitively

**Qualifications:**

* Must be able to maintain confidentiality

* Strong computer skills

* Basic knowledge of Microsoft Outlook, Word, and Excel is a plus

* High School diploma or GED required

* 2 or more years related experience in a warehouse environment is preferred

**Desired:**

* Experience in SD/Logistics a plus

* Inventory, shipping/receiving a plus

* Internal problem resolutions (case management experience) a plus

**Work environment:**

Employees may experience the following physical demands for extended periods of time:

* Sitting, standing and walking (95-100%)

* Keyboarding (40-60%)

* Viewing computer monitor, videophone, and cell phone requiring close vision (40-60%)

* Lifting computers and other equipment.

* Position may require some travel to local offices as necessary.

**Disclaimer**:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

*Purple Communications is an Equal Opportunity Employer. Principals Only*

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