Infrastructure Support Consultant

2 weeks ago

Boston, United States Bridge Technologies and Solutions Full time

The ADMS Infrastructure Support Consultant will supply IT support services for critical applications and systems that drives the customer's operations. The role is responsible for supporting tool, application and monitoring infrastructure for the customer's critical operations.

Note: This role is a hybrid of onsite/remote work with an expectation to be at customer site occasionally 3-4 days a week.

Roles and Responsibilities: Participate in projects while meeting critical deadlines Self-motivated individual Ensure that configuration and change management processes are documented accurately Respond to all major incidents Create new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standards Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment Secure mission critical systems by establishing policies, enforcing policies and monitoring access Implement changes to stage, test, development, and production to allow applications and services to access devices Ensure device logging is active and forwarding properly to the appropriate repository Interact with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skills Ability to work both independently as well as in a team environment Local travel is required, as needed, to support the customer's environments Participate in an on-call rotation and providing after-hours support when required Job Qualifications:

RHEL knowledge VMWare knowledge Windows 10 and Windows Server 2016/2019 knowledge Baseline tools experience (for example: Tripwire Enterprise, Tanium) Logging tools experience (for example Snare, Tripwire Log center) Vulnerability toolsets experience (for example: FireEye, Nessus, Tripwire IP360) Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM Big Fix) System backup tool experience (for example: Net Vault) Multi factor tool experience (for example: RSA) Eight plus years of experience in supporting Linux and Windows operation systems, Networking systems, Telecommunications, Telemetry, Satellite or Optel Networks Bachelor of Science degree in Electrical Engineering, Electrical Engineering Technology, Computer Science or other technical discipline from an accredited school preferred but not required Knowledge in Networking systems, telecommunications, telemetry and Optel networks, Supervisory Control and Data Acquisition (SCADA) systems, tele-protection, and operational telephony Good understanding of networking technologies (CCNP/CCNA level), dynamic routing (EIGRP/BGP/OSPF), Cisco L2/L3 switches, Checkpoint Firewalls, Cisco Routers, Cisco FirePower IDS/IPS, Cisco Client, DMVPN, Zscaler, Network Encryption and VPN technologies. Excellent communication, teamwork, customer service and listening skills

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