Business Continuity Specialist Senior
4 weeks ago
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Continuity Specialist Senior within PNC's Business Continuity- Crisis/Event Management organization, you will be based in Pittsburgh-PA or Phoenix-AZ.
Responsibilities of the role include:
a. Individual contributor role responsible for quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural).
b. Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.
c. You, in conjunction with others, will coordinate and execute the response needed for 24×7 support.
Job Description
- Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Provides insight on the selection of operating strategies for the continuation of the business within a recovery time objective.
- Leads business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
- Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis. Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
- Participates in the preparation of reporting for the LOB committee/executive on the compliance of business continuity processes, readiness, events and exercise results. May partner with audit and government regulators on business continuity issues.
- Leads the development and enhancement of information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Contingency and Disaster Recovery - Knowledge of approaches, practices, tools and techniques for contingency and disaster recovery operations, and the ability to develop and execute contingency and disaster recovery plans.
Crisis Management - Knowledge of crisis management concepts and techniques; ability to predict, avert, mitigate, and recover from an event that has or could have a severely negative impact on the business.
Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Industry Knowledge - Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Planning: Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Requirements Analysis - Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
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