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Warehouse Customer Service Specialist

1 month ago

Lake Charles, United States Hajoca Corporation Full time

The Plumbing Warehouse, 1920 Ryan Street, Lake Charles, Louisiana, United States of America Req #6847 Thursday, August 1, 2024 Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. The Plumbing Warehouse is looking for a Warehouse Customer Service Specialist at their Lake Charles, LA location. Pay for this position is between $15 and $19 per hour. Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and detail-oriented? If so, we’d like you to join our team as a Customer Service Specialist . About the Role: You will: Provide total care for our customers to ensure that we meet their expectations every time they interact with us. Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations. Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders. Load and unload trucks and perform merchandise deliveries and pickups. Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels. Process vendor shipments or customer returns. Operate trucks safely and in compliance with Company rules, applicable laws and regulations. About You: At least 21 years old and have experience operating a commercial motor vehicle GVWR of 10,001 pounds or more. High school diploma or equivalent. A proper and valid driver’s license for the vehicle(s) being driven. A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy. Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function. Experience in customer service, counter sales, or contractor sales preferred. Experience in warehouse receiving, material handling, and truck driving preferred. Our ideal candidate will also: Possess outstanding customer service, verbal communication, and generous listening skills. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. Be able to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders. Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. Know laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to the Department of Transportation regulations in particular. Be able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds. Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The benefits of working with us: In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. #J-18808-Ljbffr