Customer Service and Support Manager

2 weeks ago

Owatonna, United States Bühler Inc Full time

SummaryJoin Sputtering Components Inc. as the Customer Service and Support Manager to play a pivotal role in delivering top-notch service solutions that set the global benchmark for rotary cathodes and RAM Bars. You'll be at the forefront, supervising and guiding a dedicated team of Field Service Engineers and Service Technicians. Your leadership will drive excellence in our customer service operations and help us continue our tradition of unparalleled quality and timely delivery. Apply here to join our dynamic team and make a difference every dayJob Responsibilities Lead customer service and support department Communicates directly with customers on service project status Participates in JDI (Just-Do-It) meetings Participates in 8D process (Process/Product Improvement) Generates service performance reports, able to share with leadership team Request of Engineering/R&D, service team requests (Product Improvement & Tools) Support of Engineering and R&D for specific projects (data collection in the field and internal) Champion the Continuous Improvement Process, support and promote culture Participates in design review and project hand-over meetings (Retrofits) Provides leadership, guidance, and development opportunities to members of the service team Manages and schedules service needs for project installation and commissioning. Provides service resources to address product related issues and provide product training/troubleshooting Works with SCI sales to ensure critical delivery/services Lead Service Team planning and implementing Cathode Lid Retrofits, with Engineering/Controls support team Works closely with SCI Production/ Project Mgt./Scheduling resources, for schedule updates relating to Service (RMA's and address potential schedule conflicts) Additional technical projects as assigned Ensure customer satisfaction Manage and enforce SCI Channel Partner and SCI remote location best service practices Ensure training and materials are consistent Create Customer Partnership Plans: Follow up Update Service as a Sales Program (identify customers and implement) Closure of customer support issues Work closely with Quality management to ensure top of the line quality products are being shipped for Service Cases Manage customer complaint issues and report Assist sales and engineering in pre-sales activities when needed Must be able to travel up to 40% domestically and internationally Qualifications 4-year technical degree and 3+ years' experience in project management Keen attention to detail Experience in vacuum technology is a plus Be an independant self-starter Must have great organizational skills and be able to multi-task across products and sites Proven excellent written, verbal, and presentations skills Proficient in Microsoft Office products (Excel, Word, PowerPoint, Project), Solid works experience a plus Experience with industrial controls and automation is a plus Questions? We're happy to helpJack Drucker, Regional Recruiter jack.drucker@buhlergroup.comBenefits International and successful company with sustainable prospects for the future Wide technical & modern environment with interesting challenges Professional environment with an open communication culture Exciting development and training opportunities Great and dynamic work environment Health Insurance with Health Savings Account Dental Vision and Life Insurance Short Term and Long Term Disability 401(k) with 6% company contribution 15 days vacation Sick Time Maternity and Paternity Leave

  • Customer Service Lead

    4 months ago

    Owatonna, United States Fleet Farm Full time

    Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service?Do you have a positive attitude and love interacting with people?If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier...

  • Customer Service Representative

    4 weeks ago

    Owatonna, Minnesota, United States Kwik Trip Full time

    Job Summary: Kwik Trip is seeking a dynamic and customer-focused individual to join our Food/Guest Service team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and inviting store environment, and working collaboratively with our team to achieve sales goals.Key Responsibilities:•...

  • Case Manager/Social Worker: Family Support Specialist

    4 weeks ago

    Owatonna, Minnesota, United States Family Service Rochester Full time

    Job Title:Case Manager/Social Worker: Family Support SpecialistJob Summary:Family Service Rochester is seeking a skilled Case Manager/Social Worker to provide supportive services for pregnant and parenting individuals with a history of substance use. The ideal candidate will possess excellent critical thinking skills, the ability to thrive in a team-led...

  • Customer Service Representative

    3 weeks ago

    Owatonna, Minnesota, United States Walgreens Full time

    Key Responsibilities:Deliver exceptional customer service, ensuring a distinctive and delightful experience for every customer.Process sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.Recommend items for sale to customers, suggesting trade-up and/or companion items to enhance their shopping experience.About...

  • Customer Service Professional

    2 days ago

    Owatonna, Minnesota, United States Bass Pro Shops Full time

    Position Summary:The Bass Pro Shops Customer Service Outfitter provides exceptional customer service experiences for guests while promoting the benefits of Bass Pro Shops CLUB membership. This role requires a strong commitment to delivering world-class service, executing operational programs, and maintaining compliance with regulatory requirements.Key...

  • Customer Service Representative

    4 weeks ago

    Owatonna, Minnesota, United States Bass Pro Shops Full time

    Job Summary:The Customer Service Representative provides exceptional customer service to our guests while promoting the benefits of becoming a CLUB member. This role requires a strong commitment to customer satisfaction and a passion for delivering a world-class shopping experience.Key Responsibilities:Supports a strong commitment to world-class customer...

  • Customer Service Representative

    4 weeks ago

    Owatonna, Minnesota, United States Gopher Sport Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our award-winning Contact Center Team at Gopher Sport. As a Customer Service Representative, you will be responsible for handling phone calls, emails, and web chats to provide exceptional customer experiences. You will work closely with our team to ensure that our...

  • Customer Service Representative

    3 weeks ago

    Owatonna, Minnesota, United States Bass Pro Shops Full time

    Job Summary:The CLUB Customer Service Outfitter provides exceptional customer service to our guests while presenting them with the benefits of becoming a CLUB member. This role requires a strong commitment to world-class customer service and a pleasant and productive shopping experience for all customers.Key Responsibilities:Supports a strong commitment to...

  • Customer Service Representative

    1 month ago

    Owatonna, Minnesota, United States Gopher Sport Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Care Representative to join our award-winning Contact Center Team at Gopher Sport. As a key member of our team, you will be responsible for providing exceptional customer experiences through phone calls, emails, and web chats.Key ResponsibilitiesEnsure fast and responsive customer...

  • Customer Service Representative

    3 weeks ago

    Owatonna, Minnesota, United States Bass Pro Inc Full time

    Job Summary:The CLUB Customer Service Outfitter is responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering exceptional service.Key Responsibilities:Supports a strong commitment to...

  • Seasonal Support Driver

    3 weeks ago

    Owatonna, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    3 weeks ago

    Owatonna, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Customer Service Representative

    4 weeks ago

    Owatonna, Minnesota, United States Walgreens Full time

    Customer Service Associate Job DescriptionAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and...

  • Seasonal Support Driver

    3 weeks ago

    Owatonna, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...

  • Seasonal Support Driver

    3 weeks ago

    Owatonna, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    1 week ago

    OWATONNA, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    5 days ago

    OWATONNA, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    1 week ago

    Owatonna, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...

  • Seasonal Support Driver

    3 days ago

    OWATONNA, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Customer Service Team Lead

    4 weeks ago

    Owatonna, Minnesota, United States Bass Pro Shops Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Bass Pro Shops. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.Key Responsibilities:Lead a...